The Transformation of Security Screening and a Touchless Customer Journey. Hear lessons learned from two experienced safety and guest experience executives.

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Taking the Temperature on Thermal Imaging

By: Steve Morandi,
VP of Product Management
Evolv Technology

Let’s take a moment and ponder several numbers…. 15,300, 775 and 2,581,230.

Bold enough to imagine the next number in the sequence?

Careful – these are not prime numbers; not the number of stars in some distant galaxy; they have no higher order relation to each other, nor a discernable pattern. Given the lack of information, venturing a guess at a fourth number in the sequence is a fool’s errand.

In fact, what they do represent are the number of 2019 non-suicide gun-related deaths in the United States; the number of 2003 SARS global deaths, and the YTD number of COVID-19 cases in the United States. All unpredictable, crossing time/global /threat boundaries, and somewhat random. Even with the daily non-stop drum-beat coverage of COVID-19 cases, hospitalizations and deaths, the “experts” are no closer to estimating what the final tally will be for 2020 US cases or the economic impact it will impart.

The broader observation is that we live in a world of uncertainty with a variety of threat vectors. Some are known, while others are lurking behind a future unsuspecting corner.

The Coronavirus caught the world off-guard and it continues to affect every part of our lives. After months of the most substantially reduced business, education and social activities we’ve ever seen, we’re reemerging into a ‘new normal’, or quite possibly, the ‘now normal’.

Against this backdrop, safety is the top focus. For individuals and organizations alike, risk of exposure to the virus and defending against its spread are paramount. We’re all trying to come up with game plans and calling line of scrimmage audibles as we go. Recently, we hosted Evolv Advisor and Crisis Response Expert, Juliette Kayyem, in our “Adaptive Recovery” Webinar, where she provided guidance and insight as she walked through her Adaptive Recovery Framework to discuss reimagining recreation, education and the workplace.

Evolv has always been about keeping people safe as they live, work, learn and play. Our touchless security screening systems have redefined what’s required in modern physical security and have protected more than 50M people from guns, knives and bombs.

Today, COVID-19 is the biggest threat on virtually everyone’s mind. It “weaponizes” people. By doing so, it’s changing the very fabric of our society and challenging our social norms.

Perhaps unsurprisingly, there is a surge of interest for thermal imaging as a front line of defense. Screening people for elevated temperature to identify potential carriers of the virus seems like one of several logical steps. There is a range of technologies and products available from multiple providers. In fact, I recently heard a reference to more than 150. Suffice to say, there is no shortage from which to pick.

Given the proliferation of options and “entrepreneurs”, it is critical to understand what thermal imaging can provide…and what it can’t. It can be a valuable component to a multi-layer security screening approach, but it’s not a silver bullet. Here are some insights to help your organization as you consider deploying thermal imaging.

  1. Almost all solutions are measuring a visitor’s skin temperature as a proxy for the person’s body temperature. It is a preliminary screening and should be paired with a more comprehensive health screening station (venue defined) for “alerted” individuals.
  2. It is important to vet the claims about accuracy and detection capability.
  3. Familiarize yourself with the comprehensive guidelines issued by the FDA this year to ensure solution alignment.

Later this month, Evolv TempCheck™, part of our new optional thermal imaging package for Evolv Express™, will become generally available. You might ask “Why Evolv?”

This optional package represents another proof point for our ability to quickly and easily provide customers with new capabilities to address the threats we face today and to move quickly to address those we’ll face in the future. It creates an enduring product, one that is flexible enough to grow with you over time, instead of becoming obsolete, where you tuck it away in a corner or closet.

Here is a sneak peak of what you can expect…a physically integrated capability that’s a powerful add-on option to the Evolv Express touchless security screening system. One that’s mindfully integrated into the Evolv Express concept-of-operations (conop) to enhance the touchless visitor experience while optimizing venue footprint requirements and security staff resources.

Each visitor can be screened for elevated skin temperature in an average of 2-3 seconds, followed by immediate, frictionless, and touchless weapons screening. With this optional add-on package, venues are now provided an integrated health and weapons screening touchless conop, and the ability to screen 800-1300 people per hour per dual-lane Express, optimizing facility space and resources.

As noted earlier in this blog, the threat vectors are varied, complex and unpredictable. Evolv’s unique multi-sensor, software-centric platform allows us to add additional sensors and AI-driven applications to respond to this expanding threat landscape and assist our customers as their world and operational requirements change.

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Reimagining Recreation

By: Julie Zomar & Sandi Marcus

In late May, Evolv hosted the “Adaptive Recovery” Webinar with Juliette Kayyem, former Assistant Secretary at the Department of Homeland Security. Juliette spoke about crisis management using her Adaptive Recovery Framework for managing an organization’s reopening and recovery across a variety of different sectors of the economy. At that time, planning was underway for schools to eventually reopen and for workplaces and recreation entities to reopen. This blog post has been excerpted from Juliette’s discussion on the webinar and expanded on.

Click here or on the image below to download the full webinar.

A month has now gone by, and while many organizations have put their plans into action, others continue to prepare for their reopening in the coming weeks and months. Many states have begun to lighten their restrictions, allowing restaurants, businesses and stores to reopen. And, even some theme parks and aquariums are opening their doors. Regardless of where you are on your reopening timeline, Juliette’s sage advice is worthy of embrace:

  1. Go slow, have a plan AND a back-up plan
  2. Embrace the “now normal” and use all available tools and resources
  3. When integrating technology, opt for ones with longevity and flexibility

Here’s What We Learned for the Recreation Sector.

The bad news is while the virus is new, crisis management isn’t. The good news is we have expertise and experience in crisis management. This pandemic is nothing if not a crisis. 

First things first …. don’t think about opening up as a moment in time or a threshold to cross; think of it as an organic process. Here’s why. In times of crises, like hurricanes or tornadoes, there is a moment of “boom” and the enemy is gone, response and recovery begin – a specific moment or crossing a threshold if you will. In this crisis, the enemy isn’t gone and in fact and unfortunately, will be around for a while – – this is a “rolling boom” hence the need to continually adapt.

Key Questions to Ask Yourself.

As security, operations and guest experience managers, the reality is we’ll have to continue to adapt to the virus in real-time and over time. That means planning, re-planning, embracing new governmental requirements, responding to new outbreaks and eventually, hopefully, administering a vaccine.

But the common thread through the multitude of plans is risk reduction, a balancing act based on three elements:

  1. What’s the intensity of the interaction?  Can I limit the number of people?
  2. Can I control the number of interactions? Is it possible to social distance? Am I able to enforce crowd control?
  3. What is my ability to mitigate? Can the cleaning protocols be modified? Is detection possible? Do I have access to testing capabilities?

Where Does this Leave Us?

Two things we know for certain:  social distancing and touchless security/venue features will allow you to come back more quickly and ensure patron safety.

Specifically, for entertainment and recreation entities, here are a number of areas you can focus on as you plan your reopening, or continue to adjust over time. We’ve outlined changes based on your customer’s journey, from the time the individual approaches your venue or facility until they are inside and enjoying themselves!

Communication & Planning Prior to Arrival

Planning their Visit

One of the best ways to provide peace of mind, entice visitors to your venue and ensure they are well informed is by providing clear communication to them in advance. Use your website, create a video, use social media accounts, e-newsletters and email reminders to communicate the importance you have put on the cleanliness of the venue and the care around staff interaction with guests, as well as the considerations you ask of your guests to adhere to guidelines for the safety of all.  And, don’t forget your employees. Consider implementing an employee health survey they take before arrival to work.

Paperless Ticketing

Go Mobile. When possible, implement paperless ticketing utilizing an app or email to provide patrons/guests with a scannable QR code or barcode for entry. A significant reduction in the use of paper tickets will eliminate surfaces from which germs can be spread. Don’t forget, additional benefits to implementing paperless ticketing is guests will no longer forget their tickets at home or have to stand in will-call lines. And, there is less fear of stolen tickets.

Stagger Arrival Times

If possible, a great way to help avoid crowds in the parking lot, on the trams or buses to the park entrances and at the park or venue front gates is to stagger arrival times. Just like the airlines provide boarding zones, and golf courses are now staggering tee times, you could implement entrance times or zones in advance to help keep the flow moving at a steady pace instead of bottlenecking anywhere on premise.

Contactless Guest Screening at Arrival

Ensuring the safety and health of guests and staff has required a number of measures to be put in place.  These include asking patrons and guests to assess the risk they have coronavirus and could infect others, screening for elevated body temperature, and screening to detect and prevent weapons from entering.

Temperature Screening

How might you institute temperature screening to mitigate risk of allowing someone with a high fever with potential contagions into your venue? Will you use handheld temperature reading devices or larger touchless ones? Who will be overseeing the thermal read-outs and making the judgement calls on whether the numbers are accurate? Do you need to hire dedicated medical staff to manage this function?

What will you do when someone is found with an elevated temperature? It will be extremely important to have a policy and procedure in place and have properly trained your staff on how to react. You’ll also want to consider including language in your Venue Guidelines document or website that addresses what happens if a person is found with an elevated temperature, especially as it pertains to refunds and what to do with the rest of their party.

Touchless Weapons Screening

Many of you already had weapons screening in place to safeguard your venue, but prior to COVID-19 did they create long lines and force contact between guards and fans or guests? We have now entered a new phase of venue security where both weapons and health screening is important, meaning the systems used “yesterday” such as traditional metal detectors, pat downs and manual bag checks will no longer be the systems capable of screening for threats of “today” or “tomorrow”.

Consider a touchless security screening solution that can screen people and their belongings in real-time as they walk through your doors without long lines, and without invasive search procedures. You should look to technology that will grow with you over time, adapting to new threats and allowing you to add-on additional features and sensors for cost savings and increased security in the future.

Social Distancing & Hygiene Once Inside

Spaced Seating

Being able to boast that you sold out every seat will be a thing of the past for a while. It’s time to get creative. What can you do to change your seating structure to reduce the intensity of interaction and limit number of interactions? Can you sell every other or every third ticket? Do you have sections for parties of 6 to make it easier for groups to stick together without having to readjust your entire new seating chart? There are plenty of diagrams you can consider and put in place depending on attendance levels and venue layout.

Source: How COVID-19 Could Impact Theatre Design

If you’re an outdoor venue with “lawn seating”, you might want to put up ropes or mark off seats with tape or chalk to help enforce distancing.

For theme parks and attractions, it will be easy to manage seating positions of park guests on rides by training staff to control the seating placement, and the IAAPA has identified some guidelines to help you think about capacities that allow for physical distancing.

Touchless Concessions

Across the country restaurants have had to reinvent themselves. In many states, eating in a restaurant is still prohibited, so restaurants have had to think outside the box on how to serve customers and keep revenue flowing. Some have opened up outdoor dining sections taking over parking lots, lawns, city streets and sidewalks, and many now offer take-out or delivery to ensure people can have their favorite gourmet food but eat in the comfort of their own home. For some restaurants, that means they are now accepting credit cards, PayPal or Venmo for the first time ever; some are offering a contactless self-ordering system and table service; others are having patrons scan a QR code for their food or drinks menu, make reservations or even connect to a restaurants payment tool. And, once self-serve, salad bars in restaurants and grocery stores are now open again with one distinct change, employees are now dishing out the patrons’ selections.

You can use some or all of these lessons learned from restaurants across the country to update your concession stands. Start with how to limit or erase lines. Do you allow certain sections to go to certain concession stands? Do you add more pop-up food stations to create more places to purchase food? Or better yet, do you launch/create an app for virtual queuing where the fan or guest selects the concession stand they’d like to purchase from and add themselves to that line, when it’s their turn, they are signaled to walk over to the concession? Or best of all, why not use an app in combination with waiters/waitresses; the fan or park guest downloads the app, orders their food and pays online, a waiter/waitress brings the food right to their seat.

Next, make sure you go touchless. Bring those condiment carts behind the counter and have your staff serve them. And, don’t forget about menus. If you usually hand out laminated menus reused with each guest, it’s time to throw them out unless you plan to sanitize them after every use. Although some venues have opted to print one-time-use paper menus, the cost to you and the environment will add up.  Think about implementing an app or QR codes for ordering.

Hygiene Stations & Touchless Amenities

Keeping areas clean is paramount to stopping the spread of germs. Have you asked yourself how often railings, door handles, counters and bathrooms should be cleaned? Do you need to hire additional janitorial staff to ensure these areas are maintained? Do you have pop-up handwashing and/or hand-sanitizing stations throughout your venue or park? Do you remove all drinking fountains and install water bottle refill stations that are managed by staff and sanitized between each use?

What about your faucets, toilets and paper towel dispensers…are they automatic, or do they involve the turning of a handle? While some of these would be costly renovations after already losing revenue these last few months, you can choose a variety of ways to make your venue or facility cleaner and keep the presence and spread of germs to a bare minimum.

The Moral of this Story…

No matter how much you prepare in advance of reopening, one thing is for certain – you will need to watch, measure, evaluate and be ready to make adjustments as necessary.

Adhere to your local government guidelines and embrace the physical and technical adaptations you can make, to build confidence among your returning visitors, patrons and fans and ensure a safe and fun time for all.

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Additional reopening trends, guidance and guidelines can be found on our COVID-19 Reopening Resources page.

Evolv Express™ vs. the Traditional Metal Detector


By: Julie Zomar, Director of Marketing, Evolv Technology

In today’s era of viral violence, we should no longer be screening with yesterday’s technology.  Manual inspections, hand wands and traditional metal detectors are slow, invasive, inefficient, involve too many nuisance alarms and create long lines, forcing venues to choose between safety and the visitor experience. 

Did you know, some venues are actually opting not to implement any security at all because they’d rather not make the trade-off between safety and visitor experience?  This can’t be the choice you make.   

Deploying screening technology in your venue is no longer something you and your team should dread or delay. With Evolv Express™, the first-of-its-kind free-flow weapons-detection system, visitors and employees walk through while simultaneously being screened for potential threats.

Through the power of AI, Express instantly differentiates threats from personal items such as keys, coins, belts and cell phones, making it easy for guards and frictionless for visitors. In fact, visitors no longer need to stop, empty pockets or remove bags.  They simply walk right through at a natural pace one-at-a-time or in groups.  It’s the fastest weapons-screening product on the market, screening 60 people every minute.  That’s 3,600 people per hour – 10X faster than a traditional metal detector.

This two-lane system is approximately 11 feet wide and requires far fewer guards than traditional metal detectors to manage. In fact, some venues are seeing a 70% reduction in labor costs

For those of you accustomed to traditional metal detectors, it’s going to be a positive shock…

  • You no longer need a large footprint for security equipment
  • Long, frustrating security screening lines will no longer form outside your venue
  • Guards will now be able to conduct targeted searches using image-aided alarms
  • And, your labor costs will decrease by up to 70%

Finally, venues can stop threats, while assuring a welcoming visitor and employee experience.

This image has an empty alt attribute; its file name is Express-vs-WTMD-800-ppl-per-hr-1024x476.png

If at 800 people per hour, you need 50% less screening equipment, and 60% fewer guards, imagine what your coop would look like as your visitor throughput needs increase. Download our full infographic to see what screening 1200, 1600, 2400 and 3600 people per hour would look like with Evolv Express versus traditional metal detectors.

The Active Shooter Epidemic: One Major Preventive Measure Launching Today

Introducing Evolv Express

By: Anil Chitkara, President & Co-Founder, Evolv Technology


Too many mass shootings.

Too many venues without security checkpoints.

Too few technology solutions identifying the individuals who require a closer look.

Too many conversations with security professionals and venue operators asking for something better.

At Evolv, we have had enough. The “new normal,” as some have called it, is unacceptable. We’ve dedicated ourselves to keeping people safe by using technology to stop active shooters. The safer world we envision should be something that everyone simply expects without having to think about it.

Why Evolv?

Six years ago, Mike Ellenbogen and I started Evolv Technology with a mission to save lives.

Prior to the founding of Evolv, we spent more than two years conducting research. We met with security professionals across the globe and developed a deep understanding of modern threats and what security professionals need to prevent mass casualty events. We visited university labs and small tech companies to understand the latest innovations in sensors, data synthesis, image reconstruction, machine learning, and design thinking. Then, leveraging our combined 40+ years of experience using technology to solve critical, complex problems, we started Evolv.

At Evolv, we set out to solve a very tough problem: how do you recognize that the vast majority of people pose no threat, while simultaneously identifying those few who may be a threat and require a closer look. It’s a simple problem statement, but a difficult question to answer.

Our First Product: Evolv Edge  

Evolv Edge

We launched the Evolv Edge system in 2017, after about 3 ½ years of research and development. Evolv Edge is one of a kind. It’s the first product in the industry to screen people and their belongings at high speed without requiring them to stop or remove items from their pockets and bags. From a technology perspective, Edge’s combination of sensors, signal processing, detection algorithms, and user-centered design is like nothing else on the market. Gone are the white bowls for your keys, coins, wallets, belts and cell phones; gone is the need to stop and put your hands in the air. There is no need to place your bag on a table for a guard to search prior to walking through the Edge. With the Edge, you just walk through.

Since its launch, the Edge has screened more than 25 million people around the world, primarily at entertainment venues, sports stadiums, tourist locations, workplaces, hospitals, and houses of worship. In that time, the Edge has detected more than 5,000 weapons. Prior to selecting the Edge, many of these venues tried walk through metal detectors, but found the experience for their visitors to be too slow and cumbersome. These outdated pieces of equipment also resulted in long lines, creating a potentially new security target and concern.  

Feedback on the Evolv Edge has been very positive. We’ve seen first-hand the reactions of visitors going through the system and guards operating it. The most common question we are asked is “Why don’t they have these everywhere?” 

What We’ve Learned

As we deployed the Edge and spoke to thousands of security professionals and venue operators, we again asked how we could advance screening technology to make many more venues even safer, while continuing to deliver a positive visitor experience. These conversations were enlightening. We heard significant concern about several different scenarios:

  1. Workplace Violence Prevention:
    One of the biggest areas of concern was the proliferation of workplace violence. People should not be concerned for their safety while at work. Many employers, however, are not willing to put a traditional checkpoint in place. They are looking for a system that screens people with little-to-no inconvenience.
  2. Event Screening:
    Another scenario we heard was about screening large crowds for events. The shootings in Las Vegas, Gilroy and Jacksonville Landing highlight the need to screen large numbers of people at special events.
  3. Tourist Screening:
    The third scenario we continued to hear was around screening at tourist locations. Many of these locations, whether an observation deck, museum, or landmark, carry their own unique complexities. Many visitors are carrying food, clothing, cameras, and a host of other personal items for a day’s outing. Often there are international visitors speaking a range of languages.

These three scenarios were just a few of the many that were highlighted.

In many cases, security teams had tried traditional checkpoints with walk through metal detectors and found them to be unsustainable solutions. Traditional screening created massive lines, frustrating visitors or employees, and resulted in an unacceptable overall experience. These stories, which we continue to hear on a daily basis, inspired the design for our newest product. 

Introducing Evolv Express

Evolv Express

We’re now launching our second product, Evolv Express™. Whereas the Edge screens individuals one-at-a-time as they pass through the system for venues who want a control point, Express screens large groups of people at a time with no stopping, no emptying of pockets or removing bags. After eighteen months of development, we’re now releasing Express, the fastest threat screening product on the market that ensures every individual and their belongings are screened as they pass through without even breaking stride. We have incorporated the latest high-speed sensors that move data in real time to a detection algorithm that renders a decision as people pass through; with Express, 60 people can be screened every minute, that’s 3,600 per hour. The system screened more than 250,000 individuals during our pilot testing this spring and summer. As with the Edge, Express detects those individuals who require a closer look, and automatically alerts guards and security personnel to confirm those individuals are not a threat. 

How Express Works

Evolv Express combines the latest technologies and user-driven design principles to provide this high throughput, truly frictionless approach to screening thousands of people per hour. It all starts with the brains of our system, the Evolv Cortex AI Software Platform™. This is a machine learning-based AI system that uses data sets we have generated from the system to train the algorithm. The training is conducted on a methodical basis, starting with a designated threat set, such as firearms. A range of threats is scanned, and classifiers are developed, refined, tested, tuned, and hardened to detect the threat set. Similarly, a range of non-threatening items such as cell phones is scanned through the system. A similar approach is undertaken to create classifiers. As the range of threats and non-threats are analyzed by our development team, the algorithm is continually refined. Over time, as new threats emerge and data is collected, the algorithm will continue to be refined. This process is done in our labs in a controlled manner. Once we are confident in the performance of each new algorithm, it will be released and upgraded to Express systems operating at customer sites. 

A key Express component is the sensors that collect data to drive the algorithm. These sensors were designed by Evolv to optimize the separation of the signals for both threat and non-threat items. After scanning millions of people with the Evolv Edge system, we had developed a tremendous body of knowledge regarding sensors as well as the typical items that are carried by visitors through our systems. This body of data informed the design for the Express sensor set.

We have also optimized the data flow through our system. For each individual screened, the Edge system moves nearly 1 million data points to the algorithm, with a resulting red light / green light decision as the person exits. For Express, this ultra-high speed data-processing engine has been further optimized to render a decision in less than one second from the time a person starts walking through. 

A significant amount of time was spent on the Express user experience. The UX has a number of components: the industrial design of the system, the interaction with visitors being screened, the operator’s interaction with the system, and the people moving and setting up the system. Each of these elements has been carefully thought through and tested with the respective user group.

  1. Industrial Design:
    The Edge was a significant step forward in designing a system that is welcoming to people passing through it. We have taken some of those key design elements and made improvements to streamline the look even further. Additionally, we recognize these systems need to visually fit into the environment, so we added the ability for users to add custom branding or signage on a key component of the system.
  2. Visitor Experience:
    We widened the overall design to make it easier for people to pass through with minimal disruption.
  3. Operator Experience:
    Our focus on the operator experience has resulted in a system that is easy to operate as thousands of people pass through each hour. There are a mix of audio and visual cues for the operator. If an individual alarms, there is a picture of the person alarming, with the alarm location clearly outlined for further evaluation. 
  4. Ease of Deployment:
    Finally, a key element of the system is the ability to move it around to enable screening at different locations. The system has built-in mobility capability, for easy breakdown, movement, and set-up. When the system is powered on, an automatic software calibration routine runs through diagnostics, resulting in the system being up and operational in two minutes.

We are starting a roadshow to preview the Express to security professionals around the U.S.  Next week we will be unveiling at the ASIS GSX Security Show in Chicago.  After that, we will be in major cities around the U.S.   And, you will start to see the Express working at venues around the country keeping people safe. 

Our Mission

We set out to solve a very tough problem: how do you recognize that the vast majority of people pose no threat, while simultaneously identifying those few who may be a threat and require a closer look; how do you improve public security without disrupting the public? Over the past 6 years we’ve dedicated our resources and our expertise to answering these questions.

We’re humbled to have the opportunity to ‘make our dent’ in the universe and couldn’t be more excited to launch Evolv Express.

TSA Sickout Creates Opportunities to Improve Airport Security

Crowded Airport Terminal

By Bill McAteer, Account Executive at Evolv Technology –

Prior to the government shutdown being temporarily lifted, a TSA ‘sickout’ resulted in a disruption of service that had a direct impact on the security and experience of today’s travelers. This provides a good lesson on how we can shape the future of airport security.

Driven by the prospect of continuing to work without pay, more than 10 percent of TSA agents protested by holding a sickout. To compound matters, many TSA agents also chose to leave the industry entirely, finding new jobs during the shutdown.

The protests had a direct impact on security and the customer experience as the lack of screeners forced airports such as Miami International and Atlanta’s Hartsfield-Jackson International Airport to shut down some screening areas, causing longer lines and longer delays.

Here’s the reality – the majority of travelers dread airport security as it is. The thought of long lines, combined with potentially invasive searches on them personally by TSA personnel, creates angst for many travelers.

But what this problem exposed is that our current model of airport security is broken. Security shouldn’t be beholden to workforce issues and performance concerns. Airports need to use this opportunity to modernize the infrastructure, their processes and the screening solutions supporting their security workforce.

In addition to existing checkpoints, technology such as advanced sensors, AI and biometrics can be deployed at the landside area of the airport to dramatically improve the customer experience of security, while improving security itself.

In this model, travelers walk through portable security gates before reaching terminal security. The advanced screening solutions can detect explosives and firearms in a rapid manner – without any of the false positives from items like keys, phone and belt buckles.  And, as threats evolve, solutions on the landside area of the airport become much more important.

These technologies have also proven incredibly effective in employee screening deployments at airports such as Oakland International.

In addition, advanced weapon and bomb protection improves security throughput dramatically – with fewer requirements for manual labor. This allows airports to allocate security personnel to where they can have the most visible and positive effect – and helps eliminate customer experience concerns caused by workforce issues.

There’s no doubt that TSA agents were in a difficult situation, being forced to work without pay. But this broader issue has shined a light on the ongoing security problem that airports struggle with. Advanced screening technology can be used in critical areas throughout an airport, helping balance security needs with the requirements to provide superior customer service.

Photo Credit: Floris Van Cauwelaert

Protect against insider threats with employee screening at airports

The Kravis Center: Protecting Our Guests, the Experience, and Customer Service

Kravis Center

By Judy Mitchell, CEO, Kravis Center for the Performing Arts

Ask any senior executive in charge of a public venue what keeps them up at night and one of their top answers is likely to be “security.” The sad reality of our modern society is that popular venues of all kinds – concert halls, stadiums, schools, places of worship – have emerged as potential targets for terrorists and active shooters.

At the Kravis Center, like every performing arts venue, we’re focused on proactively addressing these security threats to ensure our audiences, artists and staff members remain safe. At the same time, we’re committed to providing the best customer experience possible to our patrons.

Security and the customer experience can sometimes be at odds. Making everyone line up single file and go through a metal detector, empty their pockets and take off their belts isn’t exactly good customer service, but many venues have been conditioned to think this is the only approach.

This is why we’re working to transform how we scan and identify deadly threats while ensuring that our patrons are provided a fast and secure entry.

We have a new approach to screening for weapons and explosives that provides significantly better detection rates than metal detectors while allowing for mass scanning of crowds – speeding up the security process.

Here are a few reasons why we implemented the Evolv Edge and what it means for our customers:

Non-Intrusive Screening

Unlike traditional screening solutions, the Evolv Edge allows our guests, artists and staff members to enter and exit the venue without the need to stop, pose, or empty their pockets.

Optimized Traffic Flow

By eliminating the need to stop each individual guest as they enter, the Evolv Edge enables us to provide a quicker and seamless guest experience, preventing bottlenecks and long lines from occurring.

Advanced Detection Abilities

Today’s threats are no longer limited to firearms and we wanted to make sure our security measures weren’t either. With the Evolv Edge we detect explosives and other weapons concealed on an individual, including fully non-metallic explosives. It even offers multiple sensitivity settings to respond to different threat scenarios should our risk-based security policies change.

Lifetime Evolution

Because threats, technology and security are constantly changing, we wanted to identify a partner that would help us keep pace with those changes and ensure we evolve with the industry. Evolv’s industry pedigree, paired with its multi-disciplinary team of experts are keeping us on the front-lines of performing arts security today and in the future.

While all of these advanced capabilities have significantly improved our security measures, we strongly believe that good communication and training for our security team members, staff and ticket holders are key pieces of our security puzzle. By pairing the Evolv Edge with our high-quality customer service, we can be confident in our ability to provide high-quality security and guest experiences.

After working with Evolv and the Evolv Edge for over a year now, we’ve been nothing but thrilled with the results. We even have patrons regularly approach our staff to express their appreciation for the increased security measures. We look forward to continuing our partnership with Evolv to bring our guests, staff and artists safe and enjoyable experiences.

Judy Mitchell is CEO of The Kravis Center for the Performing Arts, a professional performing arts center in downtown West Palm Beach, Florida. Read more about the “Five Steps to Implementing a Balanced Security Plan at Performing Arts Venues” by Anil Chitkara, president of Evolv Technology. 

Photo Credit: Nick Juhasz.

DHS Warns of Continued Soft Target Threat in Latest Terror Bulletin

NTAS Threat Assessment Chart

By Melissa Cohen, Evolv Technology, VP of Marketing –

In September, the Department of Homeland Security issued its latest National Terrorism Advisory System (NTAS) bulletin, notifying state and local organizations and the public that the U.S. continues “to face one of the most challenging threat environments since 9/11.”

That sounds pretty newsworthy, yet you probably didn’t hear much around this latest warning from DHS. Very few publications covered the bulletin, because it was very similar to the last two NTAS bulletins, in May and last November. But the bulletin should not be dismissed. In fact, it reiterates the troubling, long-term shift in the threat landscape since the NTAS system was rolled out in 2011. Rather than assign their own  members to conduct carefully-planned, 9/11-style attacks on hardened facilities such as airports and government buildings, foreign terrorist organizations such as ISIS are using the Internet to “inspire, enable, or direct individuals already here in the homeland to commit terrorist acts,” the bulletin reads.

DHS’s concern isn’t only about the ability of groups like ISIS to radicalize Americans to do their bidding. It’s also about how and where those attacks will be made. Recent bulletins have all warned of attacks on “public places and events” using “easy-to-use tools.” As we have seen all too often in places like Nice, London and the U.S., attacks are on the rise at lightly-defended targets such as office buildings, entertainment venues and marketplaces, often with handguns, knives and rented trucks.

This long-term shift requires a substantial rethink of the security technology needed to protect visitors to these softer targets. Traditional metal detectors can find the tiniest pen-knife if given the time, but they will also find every last key and piece of spare change. That means long lines of frustrated people, just trying to get on with their everyday lives. For our companies, schools, businesses and entertainment venues to actually invest in weapons detection infrastructure, they will need higher throughput, smarter screening systems that are optimized to find weapons and explosives capable of inflicting mass casualties.

The need is especially pressing for low-hassle systems that can reliably spot major threats. There have been more than 20,000 shootings this year alone, many by lone wolf killers such as troubled teens attacking classmates to a shooting at concert goers from a hotel window. But the NTAS bulletin is an important reminder that ISIS and its ilk are also still out there. Indeed, DHS expects that the more ground ISIS loses in the Middle East militaries of the US and other nations, the more it will focus on fomenting soft target attacks on U.S. soil.

The Dangerous Dawn of the DIY Gun Industry

3D Printer

By Mike Ellenbogen, CEO, Evolv Technology –

In the first episode of his new show “Who Is America,” comedian Sacha Baron Cohen did a surreal bit in which he persuaded three U.S. Congressmen and former Senator Trent Lott to support his character’s desire to train children as young as four years old to carry guns to help stop school shootings. “Kinder Guardians,” he called them.

Well, how’s this for surreal? On July 10, five days before the episode aired, it became legal for anyone in most parts of this country — convicted murderers, known terror suspects and, yes, even children — to easily and legally make a gun in their own basement. And not just any gun, mind you. An untraceable gun.

This development is the result of the U.S. State Department’s decision to settle a lawsuit brought by Austin, Texas-based Defense Distributed, which sued the government in 2015 for the right to publish plans to 3D print a handgun, along with other designs including milling instructions to program a desktop 3D CNC machine to create guns and gun parts. Today was the day Defense Distributed had planned to relaunch the company’s online repository of files, which is calls DefCad.

Fortunately, a Federal judge in Seattle issued a temporary restraining order yesterday in a case brought by eight states, preventing the distribution of the CAD files, pending the trial. While it turns out Defense Distributed had already started distributing the files, the website relaunch was sure to attract the attention of people who our society has decided should not have access to guns. As the blurb on Defense Distributed’s website (now turned upside down, in protest of the restraining order) proclaimed: “The age of the downloadable gun formally begins.” Rarely has the phrase “dodging a bullet” rung so true.

Defense Distributed’s vision is a big deal. While there’s been a DIY gun movement for years, you needed some expertise in metal-working and a hobbyist’s passion for guns, manufacturing or both. Not anymore. Defense Distributed has made making a real gun at home as easy as buying a home-brew kit to make your first batch of beer. Say you want to build your own AR-15 without the government having any knowledge. There are just four simple steps. First, put down a $250 deposit to get one of Defense Distributed’s Ghost Runner metal milling machines (while the full price isn’t listed on the website, this excellent article in Wired says the machine costs $1,200.) Second, buy legally-available gun parts, such as the muzzle and the grip of an AR-15, as well as a slightly-unfinished “lower-receiver” from Defense Distributed or another gun supplies website. (The sale of finished “lowers” for all guns has been regulated until now, as the lower contains the trigger mechanism and therefore is the part that controls whether a gun is single-shot, semi-automatic or automatic). When the “80%” complete lower arrives in the mail, follow the instructions to set it properly in the Ghost Gunner. Fourth, download the file for the part you want to make from Defense Distributed’s website, and then drag and drop the file onto the icon for your Ghost Gunner on your PC. With the push of a button, the machine will complete the milling of the lower, so it can be combined with other AR-15 parts you’ve purchased legally.

Note that the news today is not just about plastic guns. Defense Distributed became well known back in 2013 when it unveiled designs for a handgun called the Liberator that could be printed with a 3D-printer. While a technical milestone of sorts, this and other plastic firearms are only capable of a limited number of shots before they self-destruct. The real threat is the ability to make your own high-quality, fully functional mil-spec semi-automatic weapon.

As an American citizen, I am concerned that the State Department’s decision nullifies the one thing that everyone from the NRA to Parkland student activist Emma Gonzalez could agree on: that people who are known to be dangerous to the public should not be able to get a gun capable of inflicting mass casualties. Suddenly, every Federal measure put in place to make life difficult for mass shooters—the disgruntled teenage boy tired of being bullied at school, the furious ex-husband with a jealous grudge, the radicalized religious zealot—is rendered ineffective. Unless there are state or local laws in place, would-be murderers will not need to submit to background checks, or take the chance that a sharp-eyed gun shop owner will notify authorities of suspicious behavior. They’ll also have an easier time skirting “Red Flag” laws, such as the one passed by Massachusetts on July 3, that gives family members and house-mates the right to request confiscation of guns from people they consider to be dangers to themselves or others.

No doubt, some state and local laws will provide legal checks on Defense Distributed’s “guns-on-tap” vision. On July 30, two days before it planned to relaunch distribution of its CAD files, the company agreed to block access to the site in Pennsylvania to avoid legal action by the state’s Attorney General. It’s also illegal to sell guns and gun parts made with a Ghost Gunner to others without a Federal Firearms License, and in some cases may be illegal to even let someone else use their Ghost Gunner, according to Defense Distributed’s website.

Regardless of what happens with the lawsuit filed by the eight states and the District of Columbia, some checks on Defense Distributed’s “guns-on-tap” vision will remain. The State Department’s decision to allow distribution of the CAD files did not lift Federal prohibitions on the use of DIY milling machines for commercial purposes, without a Federal Firearms License. The machines are supposed to be only for personal use. Defense Distributed warns would-be customers on its website that it may be illegal to even let someone else use your Ghost Gunner in some jurisdictions. Many states and municipalities also have laws regulating use of DIY gun technology–and that will no doubt rise now that the topic has become front-page news.

Contact your elected officials and ask them not to lower the bar.

Read more here about today’s threat vectors and tomorrow’s security threats.

5 Years Old, 3 Years of Development, 1+ Million Visitors Scanned

Group Shot of Evolv Team

By Mike Ellenbogen, CEO, Evolv Technology

The Future of Risked Based Security and What’s Ahead For Evolv

This month marks our fifth-year anniversary as a company and the celebration of more than one million people screened with our Evolv Edge physical threat detection technology. We spent three years developing cutting edge technology, more than a year in the field working with users and government testing labs and have been actively screening visitors for just over a year. These milestones are both motivating and critical for our company as we fulfill a vision of a world where safety and security can be possible in all the places we expect to visit safely. Our vision for the industry has no boundaries and is a promise to put safety first at a time when the threat landscape is ever changing. The time to act is now and we are doing so by re-thinking technology that hasn’t been touched or advanced for decades.

When we started Evolv in 2013, Anil Chitkara, my co-founder and our company’s president, and I set out on a mission to preserve everyone’s fundamental right to be safe in all the places people gather. We engaged with industry contacts in different markets to uncover unique pain points, meeting with professors and PhD students to learn about the latest technologies being applied in a diverse range of industries, and exploring security issues with U.S. and international security and counter terrorism experts. We saw a need to rally our networks around the common cause of addressing urgent and evolving security gaps that threaten this fundamental right to safety.

On the heels of these milestones, we’d like to take this opportunity to share with you what we’ve been up to and what’s on the horizon for our company.

Today: Customer Experiences are Pushing Us Forward

Since our founding in 2013, we’ve expanded to 45 employees and have solidified several installations and engagements that have been instrumental to informing the continued evolution of our products. In addition to having scanned more than 1 million people, we completed pilots at 30 different customer locations in 2017, have sales distributors with demonstration units in 14 countries across the U.S., Europe, the Middle East and Asia, and have been tested at five different government labs.

Evolv Momentum Graphic

Because of the nature of our business, we can’t always describe our customers’ specific deployments. A few highlights that we can publicly discuss include installations at Oakland International Airport (OAK) and The Raymond F. Kravis Center for the Performing Arts, along with installations at a number of venues in New York City, the most targeted city for terrorism outside of war zones. The Evolv Edge was purpose-built to help proactively keep people and assets safe by detecting and preventing threats before they happen. For these use cases, Evolv Edge offers proactive protection against current and emerging threats, speeding the security process and reducing lines.

OAK is a great example of the Edge used for employee screening for metallic and non-metallic threats at the pace of life.

In the case of performing arts centers, Evolv’s suite of products are being applied as part of an overarching risk-based security approach. Edge and Pinpoint, our integrated face recognition technology, screen well known and unknown patrons at the entrances to individual theaters, while Pinpoint can be deployed backstage to properly clear known, employed individuals and their guests. This approach makes securing venues a seamless process for a security team, while ensuring visitors have the positive and safe experience they expect when going to see a show or performance.

As these different examples illustrate, “one size fits all” doesn’t work for physical security today. Evolv is laser-focused on helping organizations embrace a risk management strategy that recognizes lower risk, pre-screened or “known” audiences and enables them to pass quickly and unobtrusively into a venue so security can focus their most rigorous screening on the few unknown visitors. For us, embracing technology that takes the friction out of the physical screening process is as much about the guest experience as it is about improving the physical security posture for our customers.

Tomorrow: Evolving Security for the New-World Paradigm

Ultimately, there’s a need for security that didn’t exist a few years ago and yesterday’s tools were not designed to address new threats. The same handheld or walk-through metal detectors and X-ray imaging systems that were deployed more than 50 years ago are still the primary screening solution used today. Combining the power of AI, more specifically machine learning, with smarter sensors and human IQ provides a more intelligent, informed solution. As we look to the future and the need to be more nimble than our adversaries, we’ll see sensors, deep learning and biometrics increasingly leveraged to seamlessly detect threats while making it easier for the general public to “just walk through,” giving guards and security professionals the information they need to quickly and confidently assure a safe environment for their visitors.

Throughout our journey, we’ve had the benefit of a tremendous support network, including our investors, advisors, employees and, most importantly, our customers. We remain grateful for the guidance and never-ending energy from all our stakeholders. We hope to make a difference in this world, and our ever-expanding team is critically important to making that happen. We hope you’ll continue to join us on our journey, as we work to scan millions more and enable safety anywhere, at the pace of life.

Want to be a part of our journey? Check out our open positions.

Safeguarding Against Insider Threat, Oakland International Airport Enhances Employee Screening Program

Airport on foggy day

Dave Mansel is the Aviation Security Manager at Oakland International Airport, California. –

Oakland International Airport is known for its commitment to advancing innovative solutions to complex security operations.  Recently, the Airport was selected as a TSA Innovation Task Force Site, a prestigious distinction that promotes improved efficiency and allows the Airport to try technologies to benefit its growing passenger base, to help the TSA apply lessons learned around the country.

We had an opportunity to talk with Dave Mansel, aviation security manager for the Airport about his decision to implement a new solution for threat detection and prevention. Oakland International installed an Evolv Edge system to enhance its employee screening program.

Q: What led you to seek a new threat detection solution to enhance your employee screening program?

A: Oakland International is the second busiest airport in northern California, and we’ve been growing on a consistent basis for four years. We had more than 13 million people travel through the airport in 2017, the most traffic we’ve ever seen. We expect that growth to continue. Obviously, we need more people working here to accommodate such growth, and we need innovation to make sure we provide a safe work environment and an efficient, non-disruptive screening experience for our employees.

Q: How is that threat detection screening experience different now that you’re using the Evolv Edge?

A: Prior to Evolv Edge, employees were screened using a variety of techniques and equipment, including walk-through and handheld metal detectors, and full-body pat downs. Now, employees pass through the Evolv Edge at walking speed, without having to empty their pockets or submit to invasive search procedures.

Q: How did you learn about the Evolv Edge?

A: We knew that a few other airports in the US were using it for employee screening, so we agreed to meet with the Evolv team at the ACI-NA Public Safety and Security Conference last fall. We recognized immediately that it was a good fit. Evolv helped us quickly get a test unit in place, and it has performed well.

Q: What are the main reasons you decided to proceed from testing to deploy the system?

A: We like that employees like it more than other inspection methodologies.  For aviation workers, screening is part of the daily routine during shift check in. Traditional screening methods have been slow and invasive, including pat downs and physical examination of personal belongings. Simply stated, they are viewed as inconvenient.

Being able to speed up the screening process and make it less invasive is a big win. With Evolv Edge, employees “just walk through” – the system screens the employee and their belongings which provides for a fast, friction-free screening process. This is a welcome change compared to manual screening and traditional methods that were slow and required divestment and physical searches. These features are a plus for today’s employees and will support our growth.

The fact that the system is mobile is a plus. We can use it throughout the entire airport, to try it for different use cases. Safety and security is our number one priority, and Evolv Edge provides a good balance between comprehensive employee screening and a seamless experience. With this installation, we feel confident in our ability to protect against today’s threats while also minimizing inconvenience for our employees.

Q: Do you have plans to expand OAK’s use of the Evolv Edge platform?

A:  Yes, but this is a future step that will require additional planning.

Read more about examining today’s threats vectors to address tomorrow’s security threats here.

Click here to read the corresponding press release