In 2006, Clive Humby, a British mathematician and entrepreneur in the field of data science, declared “Data is the new oil.” This compelling position has been amplified thru the years and referenced in numerous settings for various intents, particularly with the advent of machine learning and AI. While the comparison may often create interesting debate material, what is generally recognized is the finite supply of oil versus the infinite waterfall of data.
Until now, physical security screening and rich front door visitor entry data has been an untapped resource. With legacy screening systems, visitors pass through a security checkpoint as a single, moment-in-time transaction, and because legacy systems are analog, digital data escapes uncaptured in the wind— a missed opportunity.
Moving from analog to digital, Evolv has transformed physical security screening using state-of-the-art sensors and AI-based software. Our systems constantly capture valuable data at this “threshold real estate” which can be mined, analyzed and used for optimizing operational efficiency.
Screening and entry data while plentiful is just a raw resource. From our “Data is the new oil” reference, it needs to be processed and refined to derive value. Analytics helps harness the data and extract value to improve your security posture, optimize your resources (both security, general venue operations, and front of house), and ultimately create delighted customers.
The premise that using data and analytics to optimize operational efficiency is not a quantum physics or atom splitting concept. There’s nothing new here except it’s never been applied in the physical security screening space. In fact, some say that physical security screening is the land that digital transformation forgot. Evolv Technology just unveiled an important enhancement to our Evolv Express® digital, touchless screening system, one that gives companies access to a “refined” repository of data, self-serve analytics, and dashboard tools to improve decision-making across a variety of organization functions. Introducing Evolv Insights™ our powerful, SaaS-based analytics application.
By leveraging the rich data from Express and its machine learning and AI engine, Evolv Insights™ provides security and operations professionals with a single, easy-to-use, self-service dashboard to view, review, analyze and gather insights, from their screening and venue entrance. Example data types are granular 5-minute visitor arrival curves, total venue visitor counts, system detection performance, identified threat category counts and comparisons across multiple business dimensions including sites, entrance doors, event types, system detection settings, time periods and more.
And this is just the beginning. Future integrations of additional Express sensor data, 3rd party data sources, social feeds like weather, and rich venue enterprise data will expand our ability to provide more predictive and prescriptive venue relevant insights.
Data and actionable insights to optimize operations
Until now, security teams have been forced to make operational decisions based on biased judgement and anecdotal inputs, collected manually under the pressure of time. With automated data collection and actionable insights, security teams move from reactive management and intuition-led decision making, to proactive, data-informed readiness. Resulting actionable insights will empower security teams to transform security, operations, and the holistic visitor experience.
- Simply Report on Security Performance to Leadership – Quickly review aggregated performance across the install base. This “snapshot” provides unique situational awareness and enables a holistic view of customers’ Express systems to optimize performance. This view is especially helpful when showcasing system performance to leadership teams.
- Data-driven Improvements to Security Posture – Access individual scanner, location and detection setting comparisons. Drilling down and comparing system performance related to clear rate, visitor counts, arrival curves, and more, enables root cause analysis and inspection by event types, venue locations, individual entrances, and singular scanners.
- Partner with Operations Teams to Deliver a Better Visitor Experience – Review the density of visitor arrivals with a color-coded heat map and correlated time-series view. Anticipated patron arrivals across seasons, weeks, days, and specific hourly trends by entrance and event type is available. Understanding these load times helps to more effectively plan staffing to provide visitors and employees with a welcoming, line-free experience.
Security seat at the table and value center
The ability for security professionals to advance a “data beats opinion stance” and to provide actionable recommendations across the enterprise will elevate the interaction and effectiveness across functions. Security equipment and leaders will no longer be viewed as a “necessary evil”, but as a coordinated and integral part of overall venue success.
If data is the new oil, analytics is the new refinery!
Lincoln Center is one of the most iconic event spaces in the world, home to the Metropolitan Opera, New York Philharmonic, New York City Ballet, renowned theater spaces and much more. The facilities that comprise Lincoln Center host approximately 5 million visitors a year.
You can imagine that it was quite a feather in our cap to engage Lincoln Center who would eventually become one of the first customers for our original product, Evolv Edge. Driving down to New York to demonstrate a prototype, Rick Abraham and I were as excited as could be.
Unfortunately, that excitement didn’t last too long. Nothing went according to plan. Try as we might, we couldn’t get the system to work the way we knew it should. It was an early prototype. When you’re in field sales, you know that these things happen. But Rick and I were devastated. We were supposed to go on to visit other customers but, instead, we got in the car and headed back up to Boston. It was one of the longest car rides of my life.
I can tell that story now because it has a happy ending. The team at Lincoln Center not only stood by us, they helped us make our product better. They told us in no uncertain terms we had to make our solutions faster to get their patrons safely to their seats in time for their performances. So, we did.
They were demanding in the best ways possible and have become like family to us. Their security team includes several former members of the New York Police Department. They lost colleagues in 9/11 and, like us, have a desire to fulfill a mission that’s larger than themselves. They were patient and helpful because they believe making the world a safer place through innovative technology is worthwhile. Because they believed in us, we would do anything for them. There were many times I worked through the night and took a cat nap in my car, safe in their parking garage.
Listening to the Customer
Learning from customers is an important part of our mission at Evolv. Out in the field, I find that many of the people I work with share the same sense of mission, just like the team at Lincoln Center. It is one of the things that attracted me to Evolv and one of the things I love about my job. It doesn’t hurt that security tends to attract a lot of serious and smart people, and many of them also happen to have a great sense of humor.
Being on the front lines with customers, I’ve been known to come back to headquarters with a suggestion or two every once in a while. Well, maybe more than once in a while. From my perspective, I like to think the company counts on me to bring in ideas from the field—and I’m grateful to our leadership because they always listen.
I can think of many instances where feedback from the field ended up in our products. The idea of incorporating a rear camera in the Express came from another customer where a patron voiced a complaint, with the scans from the rear camera, we were able to help resolve the dispute.
With another customer, we were trying to figure out how to get our systems into place easily and quickly. It may seem like a simple fix, but working with the customer’s specific problem, we figured out that we needed to have longer mats—and that’s the product we have today.
A Higher Purpose
From a personal standpoint, I view my own mission as doing something bigger than myself, using work as a way to achieve a higher purpose in life. My mission is to do things to help keep people safe.
Safety is a front and center problem in the world, even more so in our country with the proliferation of automatic weapons. My daughter is a schoolteacher. She has to explain to her students what’s going on when we have shootings like the recent events in Atlanta and in Boulder. The state of the world and the desire for safety touches everyone, in a personal way.
At Evolv, as we continue to grow, it’s important that we bring on all different kinds of people who are like-minded about our mission. We need an army of good people to bring our mission to the world. I used to worry a little bit, being a little bit older myself, are these new young guys and gals we’re bringing in going to make me obsolete? But the people we are bringing on are fantastic and it makes me feel great to be working with these younger folks. They are furthering our mission: To keep people safe in as many places as we can.
By Rick Abraham, Vice President, Technical Sales and Solutions, Evolv Technology with Jeff Cahill, Manager Customer Success, Evolv Technology
One of the most rewarding things about our work at Evolv is that we get to help people do the things they love with a greater sense of safety, security, comfort, and convenience. It’s not just something we sense; it’s something we see and experience. It happens in every customer engagement, yet it particularly hit home for Jeff and me working with our first MLB team.
Jeff and I are big baseball fans. We know that one-of-a-kind feeling of going to the ballpark, seeing that lush green diamond and spending the day cheering or commiserating with family, friends and like-minded strangers who share a common bond. Once you’ve had that experience, it becomes a part of your very essence.
In 2020, fans were deprived of that experience because of COVID-19. It was a tough year for professional baseball, as it was for so many of the simple joys in life that we normally take for granted. The teams played the games, but the fans stayed home.
As we head into the 2021 season, one of the top priorities for Major League Baseball is to bring fans back to the ballpark. Each team must think about delivering a safe experience for everyone who enters. We are proud to be part of our first Major League Baseball security solution to deliver a safe experience for their fans, and anyone else passing through.
Earning Our Place in the Line Up
We were put to the test, and we passed. We have become embedded with the expert security and operations teams. We always say to our customers: “We are an expert in our technology, you are an expert in your space”. Nothing could be closer to the truth.
At Evolv, The Mission is Personal
For Jeff and me, and for all of us at Evolv, there is a personal connection to the work we do. We know we are creating a safer and better environment for people to do the things they enjoy or go back to work with less fear and trepidation following the trauma of COVID.
Jeff says the camaraderie in baseball is akin to what he feels working at Evolv, the spirit of all being in it together and believing we can accomplish great things. As he told me the other day: “I’ve never experienced such dedication and commitment in any job I’ve ever had. I feel like I’ve known the people at Evolv forever.”
For many people, baseball is an important part of forging connections. Fathers and sons, grandfathers and granddaughters, friends and family. And as we talked, we both felt a wave of pride knowing that we, in our own small way, are helping reopen ballparks for our country’s favorite pastime and enabling those connections to continue once again at one of the most celebrated and iconic venues in America. What more could you ask for?
It’s always nice to see your work recognized, so it was gratifying to me and the entire team here at Evolv Technology to learn we earned an Artificial Intelligence Excellence Award from the Business Intelligence Group. The award is particularly meaningful because it goes to companies that “bring AI to life and apply it to solve real problems.”
That certainly describes Evolv, which uses AI to fundamentally transform human security screening, which until Evolv, has had to rely on a nearly 100-year-old metal detection technology, purpose-built for finding metal as the name implies. And, as we all know, in today’s world, we carry metal every day – our smartphones. So, it’s about time we start differentiating between a metal that is a threat, and a metal that is not.
Evolv’s use of AI enables our Evolv Express® touchless screening system to screen some 3,600 people per hour, about 10 times the rate of an outdated walk-through metal detector. It does so without requiring most people to slow down, stop, get frisked, or empty their pockets and bags. That’s a particularly important point during the pandemic; this touchless technology allows for social distancing and requires no contact with people or their belongings – attributes a recent Harris Poll found to be important in getting people back to schools, live event venues, and workplaces.
It’s fitting that our award fell under the “automatic target recognition” application category, one of the earliest applications of radar. As radar was upon its debut, I like to think Evolv’s use of AI for screening is a technological leap forward today.
Screening technology takes a giant leap forward
A traditional metal detector transmits an electromagnetic field that triggers an alarm upon the detection of metal, so it either finds metal or it doesn’t. If it does, you know the drill – it’s off to the guard with the wand, perhaps a pat-down and emptying of your pockets and bags, and likely another pass through the metal detector, back and forth like a yo-yo. It’s a time-consuming and highly physical interaction and I posit; do you really want to find every bit of metal?
Evolv’s technology combines AI technology with sophisticated state-of-the-art sensors which together not only detect metal but can determine the type of metal and shape of the object. That’s important on a couple of fronts.
By looking at the data from a wide range of firearms, consumer electronics, and other common metal objects, certain consistent patterns emerge in the metals used, their dimensions, etc. By applying AI technology, these patterns of metal content and shape can help identify what the object is – a cell phone, a set of keys, or the like. By differentiating between benign objects and threats, there’s no need for people to empty their pockets or bags.
Well-trained AI and state-of-the-art sensors
A number of technologies come into play to deliver on that kind of accuracy.
Our AI model has been trained on nearly 50,000 object scans, including multiple types of firearms along with everyday items that people carry in their pockets or bags.
Equally crucial is our sensor technology. We use transmitters and receivers that operate in the ultra-low frequency radio wave spectrum. That spectrum is able to deliver the best characterization of properties, enabling us to detect those different types of metals.
And using multiple other sensors to account for distinct environmental conditions, our software can self-calibrate in the measurement results, to maintain high levels of accuracy.
Unsung hero: data cleaning and pre-processing
One other ingredient in our secret sauce, and a key to what makes the system effective in real-time, is data cleaning and pre-processing. I think of this technology like a goalie in soccer; they tend to get little fanfare or glory (although plenty of blame), but for a team to excel it needs a good goalie. The same goes for AI when it comes to data pre-processing.
Pre-processing happens on-site as people are coming through the Evolv Express system. We take all the data that’s coming at us, then factor in any interference nearby along with a series of filters that help us isolate the signals we really care about – the objects people are carrying. By the time we hand off data on a given subject to our AI engine, the data is clean, focused, and crunched into a useable format. The end result is an AI that is robust, efficient, and simple, relatively speaking. Of course, operators don’t need to know anything about the technology itself. While Evolv Express may be full of sophisticated technology, it’s simple to use.
Harnessing the power of AI
Hopefully, this gives you some sense of the power that AI brings to everyday applications like screening – and how it’s a sea change from the traditional metal detector. While the technology behind Evolv Express was in development well before anyone ever heard of Covid-19, it’s clear it offers an effective solution to keeping people safe from weapons and intruders, and socially distanced and safe from health threats as they return to schools, ticketed venues, and workplaces.
I’m gratified that the folks at Business Intelligence Group could see the value in Evolv Express and saw fit to recognize us with an Artificial Intelligence Excellence Award.
Where is the pace of innovation, ideation and data heading? It’s a substantial question with multiple answers. Technology and those behind it are at their crux problem-solvers, and the world still has plenty of problems to solve.
In looking at technology’s future, Evolv started the year utilizing its next episode of Digital Threshold Live to talk about innovation, the art of the possible, tech trends that are emerging and what’s next.
Host Anil Chitkara, Evolv Technology Co-founder and Head of Corporate Development, invited Bilal Zuberi, Partner at Lux Capital and Evolv Advisor, to the show. Lux Capital focuses on “investing in people inventing the future.” Zuberi has a passion for startups that solve big, practical problems. His insight and experience brought lots of hot topics to the surface during the conversation.
Zuberi is a Pakistani immigrant that came to the U.S. for school whose father joked he should learn to make toothpaste.
“My dad told me to learn how to make toothpaste, because it was expensive, but they don’t teach you that studying chemistry,” he said.
What he did learn would fuel his American dream story. After earning his Ph.D. from MIT, he went from academia to industry.
“I wanted to make an impact on a greater number of people,” Zuberi said.
And he has by investing in companies that bring a greater value to society through technology that helps all and pushes humans to the next frontier.
The Source of Innovation Has Shifted
Zuberi also spoke about the major changes with innovation. The patent system began the invention economy, but innovation was top-down until the past few decades, starting with the military, then commercial, then the consumer.
The consumer technology evolution turned this around, as risk capital became available on the basis of an idea. Zuberi cites the iPhone is a great example. The touchscreen was a consumer product before it moved to other applications. That paradigm shift sets up where the world is now on innovation.
Tech Trends and Themes
So, how does Zuberi make investment decisions? Many times, it’s a process that starts with one company and plots a path.
“We invested in a company that made satellite antennas, and they told us about a company producing nanosatellites, and then that led to a company using machine learning and AI to process satellite imagery. Then it was a cloud company to hold the data,” he said.
The themes he’s currently most excited about are biocomputation and simulations. Simulations allow you to model the physics of the space then throw in many different variations of what could happen. This type of application is very conducive to security in venues.
“With scenario modeling to plan, then real-time responses improve, [it’s about] turning data into how to respond, not just what’s happening,” Zuberi explained.
Simulation can lead to better decision-making and making people and places safer. While the technology used in such an application isn’t unique, as it could be replicated, the differentiator is the speed of innovation.
What Did CES Show the World about Innovation?
To cap the conversation, Zuberi and Chitkara spoke about this year’s virtual Consumer Electronics Show (CES). Trends that Zuberi picked up on relate to our current world.
“We’ve brought things outside of the home to the inside—education, healthcare, work, food, which leads to new problems and new technology,” he said.
Business models for technology are also evolving. First, it was sell something, then sell something better in two years. Then it was sell the hardware and the software. Now, the hardware is free, but the subscription is the revenue generator.
Other key topics included automation and specificity – the idea of a solution that’s smarter and more targeted, not simply automated, trends in sanitization, the infrastructure our world will need to better accommodate innovative technology solutions, and more.
The service is what matters now, Zuberi believes. He also noted that there’s a quote of “software eating the world.” The answer? Data and simulation can fill it back up. The trick is to use the data deliver better solutions and experiences.
Watch the Entire Conversation
To view our OnDemand version of Episode 6, click here or the video below:
Too busy to sit in front of your laptop and watch these webcasts? We also offer these as a podcast. The Digital Threshold Podcast series is available on Apple, Google or Spotify.
While last year was filled with an abundance of sadness, uncertainty and civil unrest, it’s important not to overlook accomplishments and successes. As we put our 2021 plan into motion, I’d like to highlight the key awards, news coverage, launches, customer achievements and key lessons from 2020 that have set us up for an outstanding 2021. But first, I’d like to say how grateful we are for our customers and partners; you continue to put your trust and confidence in us to keep your visitors and employees safe.
January…Making Strategic Moves for the Year Ahead
At the beginning of 2020, Evolv made several strategic moves to scale operations and meet the unprecedented demand for free-flow weapons screening by raising $30 million in growth capital from former Florida Governor Jeb Bush and others, promoting Peter George to CEO and expanding our research, development and productization efforts led by Co-founder Mike Ellenbogen.
Little did we know that those moves would help us keep our doors open through the pandemic and establish our market leadership among security screening companies worldwide, setting us up to assist venues and facilities to safely reopen throughout the year. As 2020 momentum was building, we were recognized as a great place to work, honored as one of Built in Boston’s prestigious Best Small Companies to Work for in 2020.
February…Working Towards our Mission of Making it Safer to Learn
One month into the year, we took huge strides in living our mission of making it safer to learn by partnering with two South Carolina school districts who installed Evolv’s AI-based, free-flow weapons-detection systems. Taking proactive measures to keep students safe was paramount for both school districts, given the increasing frequency of school shootings and related incidents. Dr. Mark Smith, Director of Student Services and Safety at Spartanburg 6, the first school in the nation to use Evolv’s AI-based free-flow weapons detection system stated, “We wanted to incorporate security technology not because we had any incidents, but because we wanted to ensure we never have one. I’d been researching security strategies and next generation technologies searching for a solution that delivered optimal security while providing a welcoming, non-prison-like environment for everyone on campus. I’d been coming up short until I discovered Evolv. They checked all the boxes.” As much as that statement meant to us, the most meaningful moment of the deployment was having a student walk over after the initial installation and say, “thank you, I finally feel safe.” That’s why we do what we do. It was Spartanburg’s ability to see beyond “the norm” that set all of this in motion and established a new baseline of security for schools across the nation.
March… Unprecedented Achievement for Evolv…and the Pandemic Took Hold
Just weeks after launching Evolv Express™ in school districts, and as the pandemic sadly began to spread, we were honored for outstanding campus security services and products, by being recognized by Campus Security & Life Safety with a Platinum Perimeter Protection and a Gold Screening Equipment 2020 Secure Campus Award. One week later, as we settled into our “work from home” routines, we were awarded the world’s most revered innovation award, a Gold 2020 Edison Award in the Threat Defense and Security Category. Winning an award of this caliber against elite competition worldwide was a true honor for everyone at Evolv.
April…Regrouping and Re-Engineering to Address the Pandemic Health Threat
In April, as all non-essential businesses shut down, or started to find a “work from home” rhythm, we saw a massive increase in factory worker hiring and an increase in uncertainty, civil unrest and the start of ongoing violence. We also saw a shift in security threats. No longer were CSOs and COOs worrying solely about weapons as threats, now they had to worry about health threats as well. Our executive team was refining our strategy, while engineering and product management started reshaping our roadmap. Security screening as we knew it was probably changing forever, and our solution was more important now than ever before.
While it would have been so easy to become stuck in what we coined, “the COVID fog”, our employees rallied together, hunkered down and worked even longer hours to serve our customer mission globally and sustain manufacturing.
First on the list for our updated product roadmap was to evaluate and build an add-on thermal imaging package to help venues and facilities spot individuals with elevated skin temperature who might be possible health threats. While our support team managed calls assisting venues with reallocating systems to different locations, our marketing team developed a customer spotlight program to drive awareness and business to customers online, and our Customer Success Team established a Best Practice program for customers, setting up customer meetings to field questions, help share trends and lessons learned across industries as everyone worked together to keep our various communities safe. And while the teams were hard at work, working remote and assisting customers meet the new security demands, we were honored by the Tech Tribune as a 2020 Best Tech Startup in Waltham
May…Time for Adaptive Recovery
Throughout the uncertainty of the pandemic, we continued to be surprised and honored, and in May we earned a spot on Inc. Magazine’s 2020 Best Workplaces List, where they recognize successful businesses that value company culture, offer standout worker benefits and prioritize employee well-being. This award helped shine a light on why we all love working for Evolv…it’s a family and we all are driving towards the mission of keeping people safe. Our customer partnerships are an extension of that family, and we knew we had to do everything possible to help venues and facilities adapt and recover. We were lucky enough to be able to call on one of our Advisors, Juliette Kayyem, to host an hour-long webinar discussing the adaptive recovery process for schools, workplaces and ticketed venues. She was able to offer hundreds of venues and facilities strategic guidance into how to adapt and recover during this unprecedented time.
June…Reopening America with Touchless Security Screening
Since the launch of Evolv Express, interest in the free-flow, respectful, fast screening had been strong. What we hadn’t focused on until the pandemic was its “touchless” capability. Because Express offers free-flow screening, and drastically reduces the need for secondary screening, we realized that Express was the only screening solution out there that enables social-distancing at entrances while still screening people as they walked in the door. And, in June, we were grateful to help reopen some North American sites with touchless security screening starting at Six Flags locations nationwide, Set Jet and several others. Together we were reimagining security in the recreation space.
What once was a “nice-to-have”, was now an imperative. People refuse to be touched. People cannot and will not stand in lines. And, Express was and is the one solution that enables safe screening at a distance. It was an ‘Aha!’ moment for all of us…
July…Taking the Temperature on Thermal Imaging as Touchless Screening Demand Surges
As customers such as Georgia Aquarium, Six Flags Theme Parks and others reopened throughout the summer with Express systems in place, we saw a demand surge for touchless security screening. We also were hearing of many other new security tactics and operations solutions enabling touchless guest experiences that were being adopted by our customers. We called upon Anthony Rivera from Georgia Aquarium and Todd Fasulo of Wynn Resorts, to host the webinar “It’s Time to go Touchless”. Their years of experience in both security and hospitality left us with a number of important takeaways, including: 1) Adopt a culture of relentless innovation; all things can be improved upon; 2) Think “five-star experience” as you approach every step of your guest, visitor or employee journey; and 3) Engage your full leadership team, ensuring public safety AND public health are organization-wide strategic imperatives.
In keeping with the notion of “going touchless”, Evolv was thrilled to launch our thermal imaging package for Express. Venues and facilities could now screen for both weapons and elevated skin temperature in an integrated, touchless fashion ensuring safe screening for all involved.
August…A Global Partnership is Announced and Cultural Institutions Begin to Reopen
In August, we announced a global partnership with STANLEY Security, the world’s second-largest electronic security company. As a result, organizations receive unparalleled expertise and the full spectrum of value-added services from the two combined companies. Shortly after our partnership was announced, we were honored by Campus Safety Magazine with the Campus Safety Best Electronic Systems Technologies (BEST) award for the “Inspection & Detection Equipment” category. As CEO Peter George stated, “As classrooms begin to reopen, public officials, administrators and security professionals alike share a commitment to do so safely. Keeping people safe is Evolv’s core mission and we’re honored to be recognized by Campus Safety magazine’s 2020 BEST awards for the tremendous value Evolv Express brings to campuses nationwide.”
Just as schools were beginning to reopen and find a “new normal”, so too were museums and cultural institutions, such as those in New York City. Our customer success team spent the month working with customers like The Metropolitan Museum of Art, the American Museum of Natural History and several others to ensure a smooth and safe reopening.
September…A Golden Ticket to Safety and the Rise of the Digital Threshold
In September our teams were now in full swing working with customers nationwide as they slowly and carefully reopened, several of which were proudly showcasing new attractions, exhibits and entrances. One such customer was Hersheypark, who used the shutdown time to finish rebuilding a brand new entrance for a better customer experience including the incorporation of touchless screening to eliminate the need for person-by-person manual bag checks. With metal detectors, it typically took the park four to five seconds per person for screening, regularly followed by hand searching of bags or other personal items, so not only was this a welcomed change by park guests, but the park’s security professionals emphasized how easy it was to learn and use the system while optimizing their staff resources.
As mentioned earlier, Six Flags also updated their entrances, in fact, they won an Amusement Today Golden Ticket Innovation of the Year Award for their entrance improvements which included incorporating Evolv Express for park guest screening.
By mid-September, we had spent months talking to customers, analyzing market trends and watching nationwide violence and civil unrest hit new highs. We used that newly found knowledge coupled with expertise in both the physical and digital security spaces to build a new vision, one where the physical and digital security realms merge, and our CEO published “The Rise of the Digital Threshold” piece illustrating our thoughts on security of the future.
Tied to that new vision, we launched a webcast series called Digital Threshold Live where Co-founder Anil Chitkara talks with security, operations and guest experience professionals about emerging trends, lessons learned and so much more.
October…The Current Threat Environment and Reopening Safely
Kicking off the month of October, we held our first episode of Digital Threshold Live. In the first episode, Anil talked about safely reopening New York’s premiere arts venues with Keith Prewitt, Chief Security Officer for the Metropolitan Museum of Art, Lisa Schroeder, Director of Finance, Performance and Campus Operations for the Lincoln Center for the Performing Arts, and Thomas Slade, Senior Security Director for the American Museum of Natural History.
Our second episode was held three weeks later where Anil sat one-on-one with Managing Director of Corporate Safety and Security for Hershey Entertainment and Resorts, Jason White, to discuss trust and confidence being the foundation of delivering an exceptional visitor experience. In each of these episodes, Anil and the guest speakers covered a variety of topics related to public safety, public health, the customer journey and the path back to normal.
Mid-way through the month, we proudly sponsored Counter Terror Business’ CTB365 event where our European Sales Director, Nathan Bailey, gave a virtual keynote presentation around “the current threat environment and the need for layered security strategy”, and then Co-founder Anil Chitkara joined esteemed security professionals and advocates in the final Panel Discussion & Round-up featuring: Philip Ingram, Figen Murray, Rick Mounfield, Paul Jeffrey, Gary Simpson and Nick Aldworth.
While a majority of outdoor ticketed venues were finding ways to reopen throughout the summer and fall, many of our beloved performing arts venues, stadiums and indoor arenas were unfortunately dealing with a different situation. Many sports venues allowed the games to take place, but they were without fans and most of their employees, such as Manchester Arena. For some performing arts venues, opening up was highly dependent on location. For instance, Omaha Performing Arts Venue was able to reopen in October after installing Evolv Express as their new security scanners to eliminate close contact between employees and attendees and changing to cashless transactions.
Others, such as Lincoln Center for the Performing Arts, created an online community for arts lovers to enjoy music and live performances virtually in what they call “Lincoln Center at Home”. Others took innovation and “thinking outside the box” to a new level. Dr. Phillips Center decided if people can’t be inside to see the performances, they’d bring the performances outside to the people. And, in October they announced their new series “Frontyard Festival”, an all-new outdoor, six-month long festival for downtown Orlando that started in December. Front Yard Festival features live entertainment in a safe, socially-distanced environment, using Evolv Express as part of their security operation.
November…Time for Research
While we are in constant communication with venues and facilities throughout the world who provide a wealth of anecdotal information, we were thirsty for formal data. To help venues and facilities with their planning assumptions for 2021, we decided it was time for market research. With Harris Insights we embarked on a survey. This Harris Poll was conducted online with more than 1,500 American adults who have a personal stake in the security screening experience: consumers who attended ticketed events in 2019 (n=506), parents of school-aged children (n=712), and workers at large factories, warehouses and distribution centers (n=504). Anil and Erica Parker, managing director at The Harris Poll, reviewed these research results and discussed the implications for workplaces, schools, ticketed venues and other facilities in mid-November in Episode 3 of Evolv’s Digital Threshold Live webcast series.
December…Putting a Bow on 2020
In the beginning of the month, Mahesh Saptharishi, CTO at Motorola Solutions, joined Anil in Episode 4 of Digital Threshold Live: “Why Technology Convergence in the Digital Threshold Matters” to talk about the technological possibilities at the intersection of sensors and AI, exploring the business drivers, the technology and ultimately the effect on humans. He told us that “Machine learning are the core algorithmic capabilities that power AI,” and with regards to physical security, “when cameras, or when systems, see things, detect objects or respond to what the objects are doing in the scene, that is artificial intelligence, but that ability to detect and the ability for that system to adapt to the environment is powered by machine learning algorithms.”
In December we received three honors. Frost & Sullivan recognized Evolv with the 2020 North American Technology Innovation Leadership Award for Evolv Express™ publishing a full industry report. BostInno named us one of Boston’s hottest startups with an Inno on Fire 2020 Blazer Award; and we were awarded a 2020 Platinum ‘ASTORS’ Homeland Security Award from American Security Today.
To tie a bow around what we learned from 2020 and put it to work in 2021, Anil welcomed Courtney Adante, President and Security Risk Advisor, and Jonathan Wackrow, Managing Director and Global Head of Security from Teneo, a global CEO consulting and advisory firm to join him for Digital Threshold Live Episode 5 – Resilience Is A Competitive Necessity: Learnings From 2020 And Considerations For 2021. Resilience is central, it’s an organization’s ability to respond, recover and rebound, and the challenges of 2020 have made it abundantly clear that resilience planning is critical.
Looking Ahead to 2021
Throughout the year, several themes emerged among our customers and their industries: 1) touchless solutions are the key to building confidence and customer reengagement; 2) sharing lessons learned across institutions and venues within one’s industry is a true treasure; 3) a layered security strategy is the only way to adapt and recover from any tragic event; and 4) the security landscape and the CSO’s role has changed forever.
As we move into the second week of 2021, I hope you and your organization are able to use what we’ve learned to build a more robust security infrastructure and customer experience for 2021. We look forward to our continued partnerships and for those who haven’t yet reached out to have a conversation, I’m only an email or phone call away. And, don’t forget to check back periodically for the latest Digital Threshold Live event.
Cheers, here’s to a successful and safe 2021, and thank you for entrusting us with your safety.
A conversation between Evolv Technology’s Founder and Head of Advanced Technology Mike Ellenbogen and Chief Scientist Alec Rose.
Evolv Technology started as a small team with a clear mission: return confidence and peace of mind to people visiting public spaces by changing the paradigm of how security professionals can assure venues are safe from the most serious threats without compromising visitor experience. While this mission was created during ongoing and escalating terrorist threats and attacks, it was well before our current global pandemic environment. But it has never been more relevant or more prescient. According to the recent Harris Insights poll, “Consumer Sentiment – Advancements in Security Screening,” the pandemic has only served to heighten consumer, employee, and visitor expectations and safety and security awareness when it comes to work, travel, shopping, entertainment, and general interactions.
It is this core mission that has attracted innovative people like Chief Scientist Alec Rose to Evolv. According to Alec, he was “doomed from the get go” when it came to math and, later, physics. He grew up with a math teacher mother and electrical engineer father and solved “fun mental math problems” from a young age. His path to Evolv, and developing complex algorithms to solve the basic idea of keeping people safe while they do their ordinary things, seemed destined.
I sat down with Alec to understand what drives him to solve the big deep-tech challenges of the space we call the digital threshold.
Mike Ellenbogen: What brought you to Evolv?
Alec Rose: I always found math fun and interesting, but I needed a real problem to apply it to. Physics was that pathway because it’s about fitting the simplest possible model to a complex problem. I definitely see myself as a physicist—I love it and am always looking for a new piece of the puzzle to learn and new tools to apply. I studied physics in college. From there I got my electrical engineering PhD degree at Duke, although even then I did everything I could to take all my courses out of the physics department to stay close to math and theory.
At Duke, I worked with Professor David Smith who was developing metamaterials for millimeter wave imaging. You and Anil (Evolv co-founder Anil Chitkara) had been following David and his work and started Evolv to essentially commercialize this work. Through this, I met you both. One thing led to another and I became Evolv’s Director of Advanced Development in 2013 and then Chief Scientist in 2020. The evolution of my role here has allowed me to blend my desire to distill a complex problem down to the simplest possible model, with the goal of keeping people safe in a non-intrusive way.
Mike: How are you able to blend these to address the deep-tech challenges of the digital threshold?
Alec: I’ll never forget one of the first things I learned in my college Intro to Physics class. We were presented with a seemingly complex problem: what happens when a horse gets struck by lightning? To break it down, our professor instructed us to start with the assumption that the horse is a giant metal sphere, because we know how to solve for this simplification. There’s no need to get bogged down by the microscopic details. Instead, always try to distill the problem down to its simplest form to get a tangible, actionable answer. I use this as a guiding principle every day at Evolv.
My graduate work was in electromagnetics and specifically the area of metamaterials, which is essentially a toolbox of solutions for creating artificial composites to solve different problems. If we wanted to bend light a particular way, if we wanted to make a particular antenna, there was a tool in the toolbox for that. I initially joined Evolv to be the “metamaterial specialist.” But I wanted to go beyond that because I was always driven by that horse analogy—to distill the most critical problems we are faced with in the digital threshold down to their simplest form and solve for that.
My path at Evolv expanded from metamaterials, to millimeter wave imaging, to reconstruction techniques within imaging—how do we consume and analyze reams of radar data, for example, to create a semblance of a person and the guns that a person might be carrying? From there, my focus quickly moved to the world of automated threat detection and computer vision. While much of my focus is now on algorithms, sensors, and their interface, as well as machine learning, I never stray too far from electromagnetics.
Mike: Venue and facility thresholds are the spaces where someone goes from being an outsider, an unknown, to a person who’s either a trusted employee, or a welcomed fan or patron. From your perspective, what are the core technical challenges that you’re drawn to in this threshold area? What are the real problems that have to be solved there?
Alec: I’m very interested in the role of the guard at the threshold. They’re often the first person that anybody meets when entering a venue. Not only are the guards responsible for spotting a gun or a bomb but they’re often asked general information questions. They suffer fatigue just like anybody else. It’s easy to blame them for long lines or missed threats. I want to make the process more synergistic with the guard. How do we make it easier for them to quickly and unobtrusively scan for, or monitor for, a threat? And all while reducing false alarms. If you lower the false alarm rate, guards are less stressed because they’re chasing fewer phantoms. And visitors are less stressed because fewer are getting stopped.
Mike: Why are there so many false alarms?
Alec: Unlike the electronic articles surveillance systems that most retailers use, we don’t have control over the shape, size, or materials of the things that need to be stopped from crossing the threshold. The possible space of threats is gigantic and it’s inevitable that in trying to protect against all of these possible threats, overlaps with some common items that people might carry will occur, creating a false alarm.
Mike: How do these overlaps occur?
Alec: The signature we look for on certain threats can be very similar to the signature on something quite benign. For example, the steel barrel of a rifle can look very similar to the steel pole of an umbrella. Since we want to catch all possible rifles while trying to let through all possible umbrellas, there’s going to be some overlap. You’re going to stop some people with umbrellas, to make sure you’re not letting through any rifles.
Compounding this, the materials used in threats can be similar to those used in everyday items; a similar amount of steel and a similar shape can show up in a gun as well as inside your laptop. At the same time, the venues and their customers are incredibly varied and very fractured. They don’t all have the same types of people coming through, they’re not all carrying the same type of “clutter,” such as bags, mobile phones or thermoses. The person coming to work at an office building is carrying something very different than the person entering a sports stadium. And each has a very different expectation of being stopped and searched based on the type of venue.
Mike: Drawing on your roots, how do you distill this into a solvable math problem? What is “the shape of this horse?”
Alec: We’ve moved well past the “if you have a hammer, everything looks like a nail” approach of traditional metal detectors that…detect metal. If we open up parameters, we can then consider not just how much metal, but what kind of metal? What shape is it? The extremely low frequency (ELF) electromagnetic waves at the lower end of the spectrum interact with metal objects and reveal what looks like just a blob to the untrained eye. But that blob still has color and shape. These two dimensions end up being immensely important to algorithms for separating consumer electronics from firearms.
And yes, this definitely harkens back to identifying the simplest possible model that can extract usable information from a very, very complex problem. How do we represent analog signals alongside digital data in the same rich way, in the right formats and with enough precision, so that they can be analyzed? In this case, the complex problem is the interaction between the system and all the possible combinations of metal objects that somebody could be carrying.
When someone walks through the Evolv system, we collect over half a million measurements across all of the different sensors and frequencies. How do we boil this vast amount of data down to actionable, real-time intelligence that the security guard can use to detect threats, make a visitor feel welcome, and not create false positives? We use a physics model called magnetic polarizability tensors (MPTs) that synthesize these half a million data points and dimensional data streams we’re constantly collecting, and represent them in six physically intuitive and computationally useful numbers. We can then teach a computer what these six numbers represent by giving it lots of examples. The computer can start drawing relationships between threats of interest and the clutter items that people carry. The guard can then use this “well-digested data” to have a clear profile of the person walking through the system.
Mike: Many solutions to problems work great in the lab, but not in the real world, where everything is dynamic and varied. How do you solve for the commercial environment?
Alec: It’s true, venues come in all shapes, sizes, ages, and infrastructures. But a commercial product needs to work in all of these environments, without exception. If we only focus on the cool things that we can do in a lab, we actually miss some of the more fun challenges of making something work in the real world.
For a security system to work, assuming it’s comprised of sensors and algorithms, the sensors need to be able to listen to their environment and adapt to temperature, to nearby metal or nearby electronics emitting in similar spectrums. Successful products actually build an algorithm that’s smart enough to listen to the environment and continuously adapt. Sensors and algorithms have to constantly verify their assumptions and be able to dynamically change in real time.
Using the Evolv system as an example, we made it sensitive to one part in 10,000 of our signal strength. When a system is that sensitive, it means anything that blows it around or moves sensors in the middle of the scan is going to present some interesting challenges. You run into this in wall scanning or synthetic aperture radar in drones, where you need to always know where your sensor is located, relative to whatever you’re imaging. It’s an incredibly difficult problem.
Mike: And then, of course, these sensors and algorithms generate a flood of data and the analytics needed to synthesize it, to make sense of flows, spot patterns, etc. Do you see any interesting technical challenges there?
Alec: As I said earlier, the goal is presenting that data from sensors and algorithms in an integrated, “well-digested” way to deliver something actionable in real time. Once the data is collected and stored, it needs to be analyzed for this actionable information, which is where machine learning takes over to look for patterns.
Additionally, not all sensors are built the same, or talk to each other very easily. You then need to create an orchestration layer to coordinate all of these different sensor streams in real time, and make sure they’re processed, that the sensors all turn on together, that they’re all collecting together, that none have failed.
Mike: Given your path to date from those early math problem-solving sessions, what do you hope will be the impact of your work?
Alec: I want to synthesize the actions that need to happen at the digital threshold down to a visitor experience that’s as unobtrusive and ubiquitous as it is at any store. My goal is to have sensors and scanning everywhere, but they are just part of the daily fabric keeping people safe while they do their ordinary things
Mike: That’s a goal we all hope for. Thank you, Alec.
Workers are just as concerned about physical safety as COVID protection – and not satisfied with traditional metal detectors.
While effectively dealing with COVID-19 is top-of-mind for facilities managers at large workplaces, a recent Harris Poll survey we commissioned indicates concern over physical threats are just as or even more concerning. And the survey makes clear that, while workers welcome screening measures to promote safety, if such measures create lines and crowding, they simply won’t be acceptable in the COVID era.
New research by The Harris Poll, conducted in mid-Sept. through early October 2020, surveyed more than 500 people who work in a factory, warehouse or distribution center that typically houses at least 100 workers. The survey covered workers in manufacturing, wholesale/retail, and transportation/utilities industries. These are the folks who are moving essential goods and services through our economy, including the pharmaceutical and food industries as well as other essential goods and services.
Concern over crime eclipses COVID
Results show workers are certainly concerned about contracting COVID-19, with 78% saying they are somewhat or very concerned. But an equal 78% are concerned about mass shootings. Other forms are violence are likewise quite concerning:
- Street crime: 79% somewhat or very concerned
- Protest-related civil unrest and violence: 71%
- Terrorism: 70%
78% of workers are concerned about contracting COVID-19, the same percentage who are concerned about mass shootings.
More than 4 in 5 respondents (83%) think crime has increased over the past year and 77% say the risk of violence in public spaces is higher than a year ago.
Those concerns extend to the workplace, with well over a third – 39% – saying they are somewhat or very concerned about their physical security while at work. Fearing for your safety is no way to go through your work day.
It’s not surprising, then, that workers do appreciate steps their employers take to keep them safe, with 92% reporting the safety measures at their workplace make them feel “mostly” or “very safe.” However, the majority of that group, 56%, was in the “mostly safe” camp, along with 8% who report feeling mostly or very unsafe.
More than a third of workers report they are somewhat or very concerned about their physical security while at work.
Part of the problem may be the type of security measures in place, with ID cards and swipe access being the most common, reported by 75% of workers. Only about a third have security or threat awareness training or a staffed gatehouse, and fewer yet have metal detectors (27%) or bag checks (25%). Clearly, there’s room for improvement.
Protecting the workplace
In terms of what measures would help workers feel safer, when it comes to COVID they include simple measures such as hand sanitizer stations as well as less common ones such as walk-through body temperature measurements (see Figure 1).
For physical security, nearly four out of five workers (79%) think metal detectors are necessary where people congregate, including workplaces. A majority agree such screening provides important benefits, namely:
- The ability to detect obvious threats: 74%
- Providing a sense of safety: 73%
- Acting as a deterrent: 57%
Nearly 4 out of 5 workers think metal detectors are necessary where people congregate, including workplaces.
Traditional metal detector screening involves emptying bags and pockets and potentially being subject to a pat-down. Even in the COVID era, such measures induce more positive feelings than negative – but the negatives are significant. Asked how this type of screening would make them feel, 69% said “calm” but nearly a third (32%) said “anxious.” And while 72% said it would make them “satisfied,” again 32% said it would make them “irritated.” Sixteen percent went so far as to say such screening would make them “fearful.”
It’s clear that COVID-19 is driving up levels of fear and anxiousness. Asked how COVID-19 made them feel about traditional screening methods, respondents reported feeling:
- Less calm: 33%
- Less confident: 28%
- Less satisfied: 30%
- More anxious: 34%
- More fearful: 28%
- More irritated: 33%
Workers report having a number of specific concerns about traditional metal detector screening, including long lines, the touching of their belongings and violation of social distancing guidelines (see Figure 2). Fewer but still significant numbers of workers cite issues such as the possibility for human error, too many false positives (such as a metal detector alerting on a harmless object) and the need for physical pat-downs and searches.
Here’s another stat from the poll that I found fairly astounding: When workers were asked what they would do if they saw a security line in which people were not socially distancing, more than half (55%) said they would not join the line.
A touchless screening experience
I discussed this issue, along with many others, in a webinar with Erica Parker, Managing Director at The Harris Poll. “When you think about the intersection of COVID and metal detector screening, and the fact that it can create long security lines, [workers are] not interested in that,” she said. Newer technology can make a difference, though. “We find that 87% are likely to return to facilities and venues if there was a touchless security screening,” she said.
The vast majority of respondents (87%) say they are likely to return to facilities and venues if touchless security screening is in place.
That makes sense because newer touchless security screening systems create an altogether different experience. There’s no need to empty pockets, because the system can detect items that are in your pockets and differentiate, say, a gun from a metal keychain or phone. By the same token, you can carry bags through the screening system; there’s no need to empty them out. The systems are reliable enough that there are far fewer false positives, which means there’s almost no need for pat-downs.
All of these attributes contribute to another big advantage of touchless systems: they’re much faster. Evolv Express, for example, uses artificial intelligence and advanced sensors to screen up to 3,600 people per hour, about 10 times faster than legacy metal detectors.
New workplace requirements
The Harris Poll makes clear that while COVID-19 is a top concern for workers, their physical safety is just as important. But given the COVID requirements for social distancing, it’s equally clear that we need to investigate new ways to keep workers safe and secure.
Workers will appreciate facilities that implement a touchless approach, as 83% agree that knowing everyone is screened upon entering a workplace makes them more comfortable. And more than three quarters (77%) agreed that metal detection systems make it impossible to socially distance while in line.
With a system like Evolv Express, you can get ahead of the curve and ensure employees you value their safety, making them more at ease at work – and, likely, more productive. Click here to learn more.
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Digital Threshold News: Episode 5 – Resilience is a Competitive Necessity: Learnings from 2020 and Considerations for 2021
2020 was a year of learning for security and risk practitioners, in fact, the blueprints they started the year with quickly became obsolete. At the end of the year, it’s time to look back on what the industry learned and what 2021 will bring with the final episode of the year of Digital Threshold Live.
Host Anil Chitkara, Evolv Technology Co-founder and Head of Corporate Development, welcomed two guests from Teneo, a global CEO consulting and advisory firm, Courtney Adante, President and Security Risk Advisor, and Jonathan Wackrow, Managing Director and Global Head of Security. Adante and Wackrow shared what they learned during this unexpected year and how that will shape risk and security postures in 2021.
2020: New and Emerging Risk Required Agility and Creative Solutions
No matter what industry, size, or level of success, most organizations were not prepared for a pandemic. Even when more information about COVID-19 became available, and there were shifts in work, Adante commented, “We were building solutions on the fly. This mode of operating will likely continue into 2021.”
Wackrow agreed, “Everyone has a plan until they’re punched in the face, and everyone got punched in the face. Those that have been successful, identified threats with the virus and pivoted quickly with a model of resilience and flexibility.”
COVID-19 wasn’t the only risk in 2020. Civil unrest around social and criminal justice reform, a faltering economy, rising crime rates, mental health issues, cyber-attacks, and natural disasters also commanded attention in 2020. Those same challenges will carry into 2021.
How Do Organizations Move Forward with Risk Management?
Adante and Wackrow discussed risk monitoring and intelligence, and their importance. They are leveraging data analysis and expert critiques to add context while concurrently teaching their clients how to do this.
Wackrow said, “In thinking about threat domains and how they impact your organization, it’s not only about consequences and severity, but how are you going to respond? You don’t want to be in a reactive model.”
A New Domain for Security: Health Security
In the realm of security, prior to a pandemic, the branches were physical and cyber. Now companies realize that health security also has to be part of that conversation. It becomes a new pillar requiring subject matter expertise, and is not something traditionally part of the security component. “We’re seeing hiring of chief medical officers outside of healthcare, in airlines and real estate developers. Businesses are now prioritizing this expertise,” Adante added.
This new part of security is changing the role of the Chief Security Officer (CSO).
The New CSO
Traditionally, a CSO has been about gates, guards, and guns. 2020 has disrupted this idea, and the role will never be the same. The CSO has three areas now: physical, cyber, and health. The CSO isn’t necessarily the expert on all these things, so that’s causing three shifts.
First, CSOs will have to think about risk management and strategy, along with its alignment with business operations and strategy.
Second, they’ll need to form collaborative relationships with leaders in HR, information security, and operations.
Third, there are now new issues on the plate, with physical locations mostly being empty. “New issues in security are now part of the story with the ‘work-from-home’ model. Those aren’t going away and may become bigger,” Adante said.
Resiliency: What Does That Mean in 2021?
The last question for security and risk leaders is to think about what resiliency means in 2021. It’s not about business continuity. Most businesses had those before the pandemic. They were very IT-focused. Companies need to integrate the three pillars of security — physical, cyber, and health to create a more sustainable version of resiliency.
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The continued acceleration of the digital transformation has unleashed seemingly limitless possibilities for technological applications, from the widespread global standpoint all the way down to the personal level. The emergence of artificial intelligence (AI) presents incredible opportunities in many arenas, including the practical application of physical security.
Anil Chitkara, Evolv Technology Co-founder and host of Digital Threshold Live, was joined by Mahesh Saptharishi during episode No. 4 to discuss the technological possibilities at the intersection of sensors and AI. Saptharishi is the CTO of Motorola Solutions and leads innovation of mission-critical communications, as well as video and command center software.
Saptharishi provided a detailed and thorough perspective on the synergies of machine learning, AI, big data and analytics and how each plays a necessary part in the digital threshold and the creation of state-of-the-art physical security systems.
“Machine learning are the core algorithmic capabilities that power AI,” Saptharishi said. With regards to physical security, “when cameras, or when systems, see things, detect objects or respond to what the objects are doing in the scene, that is artificial intelligence, but that ability to detect and the ability for that system to adapt to the environment is powered by machine learning algorithms.”
Episode 4 Highlights and Provides Insights on the Security Threshold
Saptharishi explained that AI has come a long way in the past 10 years as computing power and speed have taken major strides – in large part due to the evolution of gaming GPUs.
“I think storage becoming cheaper, network bandwidth becoming cheaper, the ability to collect data becoming more practical – that acted as a fuel that powered all these algorithms to develop further and actually reach their performance potential and become practical through the processor technology that has come out,“ Saptharishi said.
This has been instrumental in AI development. One such real world application is AI understanding audio and speech patterns, as well as analyzing video. Utilizing improved GPU technology, these computations can now be done in real time. What once was done with multiple computers can now be done from your phone.
Chitkara asked about the human impacts of AI and whether this technology is replacing people or helping them.
To a degree, AI can replace or augment existing jobs done by humans.
“But, that said, humans are not static entities in terms of how we apply our intelligence,” Saptharishi said. When AI replaces certain tasks, people can focus on other areas where AI does not apply presently or perhaps cannot perform in the same way a human would.
For example, AI can assist law enforcement by helping search for people on video or by calling the attention of the officer to a particular situation that would require human judgement on whether or not intervention is applicable.
Saptharishi also explained the process of developing AI for particular applications. It starts by identifying the human factor opportunities. By shadowing individuals as they progress through their normal tasks, the development team can determine tasks that can be automated or assisted through technology.
This can greatly increase the productivity of the individual. With the automation of sensory actions, people can do things earlier, faster and also allow for more response time to particular situations, as technology has assisted in collecting information in an expedited manner.
In terms of security and technology, Saptharishi noted some key trends that have emerged. One trend is the combination of sensing modalities to create more powerful solutions. Other trends are the increased utilization of cloud connectivity and the integration of public safety, private security and enterprise security.
Chitkara and Saptharishi also discussed the security threshold and the factors that make AI successful for this application.
“Along with this notion that you need a high throughput solution, the threshold cannot become a bottleneck,” Saptharishi said.
The technology threshold needs to be as seamless as possible and not become an overwhelming burden to the flow of people. Secondly, the threshold needs to identify a person along with the right context. Is this person permitted to enter? Along with that identity permission, is this person bringing along something that is not permitted, such as a weapon or an illness?
“The days of somebody sitting in front of a security operations center, watching a video wall, hoping that they can detect something that is potentially suspicious or requires attention – I think those days are starting to reduce,” Saptharishi said.
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