A Look Back at How We “Evolved” in 2020
While last year was filled with an abundance of sadness, uncertainty and civil unrest, it’s important not to overlook accomplishments and successes. As we put our 2021 plan into motion, I’d like to highlight the key awards, news coverage, launches, customer achievements and key lessons from 2020 that have set us up for an outstanding 2021. But first, I’d like to say how grateful we are for our customers and partners; you continue to put your trust and confidence in us to keep your visitors and employees safe.
January…Making Strategic Moves for the Year Ahead
At the beginning of 2020, Evolv made several strategic moves to scale operations and meet the unprecedented demand for free-flow weapons screening by raising $30 million in growth capital from former Florida Governor Jeb Bush and others, promoting Peter George to CEO and expanding our research, development and productization efforts led by Co-founder Mike Ellenbogen.
Little did we know that those moves would help us keep our doors open through the pandemic and establish our market leadership among security screening companies worldwide, setting us up to assist venues and facilities to safely reopen throughout the year. As 2020 momentum was building, we were recognized as a great place to work, honored as one of Built in Boston’s prestigious Best Small Companies to Work for in 2020.
February…Working Towards our Mission of Making it Safer to Learn
One month into the year, we took huge strides in living our mission of making it safer to learn by partnering with two South Carolina school districts who installed Evolv’s AI-based, free-flow weapons-detection systems. Taking proactive measures to keep students safe was paramount for both school districts, given the increasing frequency of school shootings and related incidents. Dr. Mark Smith, Director of Student Services and Safety at Spartanburg 6, the first school in the nation to use Evolv’s AI-based free-flow weapons detection system stated, “We wanted to incorporate security technology not because we had any incidents, but because we wanted to ensure we never have one. I’d been researching security strategies and next generation technologies searching for a solution that delivered optimal security while providing a welcoming, non-prison-like environment for everyone on campus. I’d been coming up short until I discovered Evolv. They checked all the boxes.” As much as that statement meant to us, the most meaningful moment of the deployment was having a student walk over after the initial installation and say, “thank you, I finally feel safe.” That’s why we do what we do. It was Spartanburg’s ability to see beyond “the norm” that set all of this in motion and established a new baseline of security for schools across the nation.
March… Unprecedented Achievement for Evolv…and the Pandemic Took Hold
Just weeks after launching Evolv Express™ in school districts, and as the pandemic sadly began to spread, we were honored for outstanding campus security services and products, by being recognized by Campus Security & Life Safety with a Platinum Perimeter Protection and a Gold Screening Equipment 2020 Secure Campus Award. One week later, as we settled into our “work from home” routines, we were awarded the world’s most revered innovation award, a Gold 2020 Edison Award in the Threat Defense and Security Category. Winning an award of this caliber against elite competition worldwide was a true honor for everyone at Evolv.
April…Regrouping and Re-Engineering to Address the Pandemic Health Threat
In April, as all non-essential businesses shut down, or started to find a “work from home” rhythm, we saw a massive increase in factory worker hiring and an increase in uncertainty, civil unrest and the start of ongoing violence. We also saw a shift in security threats. No longer were CSOs and COOs worrying solely about weapons as threats, now they had to worry about health threats as well. Our executive team was refining our strategy, while engineering and product management started reshaping our roadmap. Security screening as we knew it was probably changing forever, and our solution was more important now than ever before.
While it would have been so easy to become stuck in what we coined, “the COVID fog”, our employees rallied together, hunkered down and worked even longer hours to serve our customer mission globally and sustain manufacturing.
First on the list for our updated product roadmap was to evaluate and build an add-on thermal imaging package to help venues and facilities spot individuals with elevated skin temperature who might be possible health threats. While our support team managed calls assisting venues with reallocating systems to different locations, our marketing team developed a customer spotlight program to drive awareness and business to customers online, and our Customer Success Team established a Best Practice program for customers, setting up customer meetings to field questions, help share trends and lessons learned across industries as everyone worked together to keep our various communities safe. And while the teams were hard at work, working remote and assisting customers meet the new security demands, we were honored by the Tech Tribune as a 2020 Best Tech Startup in Waltham
May…Time for Adaptive Recovery
Throughout the uncertainty of the pandemic, we continued to be surprised and honored, and in May we earned a spot on Inc. Magazine’s 2020 Best Workplaces List, where they recognize successful businesses that value company culture, offer standout worker benefits and prioritize employee well-being. This award helped shine a light on why we all love working for Evolv…it’s a family and we all are driving towards the mission of keeping people safe. Our customer partnerships are an extension of that family, and we knew we had to do everything possible to help venues and facilities adapt and recover. We were lucky enough to be able to call on one of our Advisors, Juliette Kayyem, to host an hour-long webinar discussing the adaptive recovery process for schools, workplaces and ticketed venues. She was able to offer hundreds of venues and facilities strategic guidance into how to adapt and recover during this unprecedented time.
June…Reopening America with Touchless Security Screening
Since the launch of Evolv Express, interest in the free-flow, respectful, fast screening had been strong. What we hadn’t focused on until the pandemic was its “touchless” capability. Because Express offers free-flow screening, and drastically reduces the need for secondary screening, we realized that Express was the only screening solution out there that enables social-distancing at entrances while still screening people as they walked in the door. And, in June, we were grateful to help reopen some North American sites with touchless security screening starting at Six Flags locations nationwide, Set Jet and several others. Together we were reimagining security in the recreation space.
What once was a “nice-to-have”, was now an imperative. People refuse to be touched. People cannot and will not stand in lines. And, Express was and is the one solution that enables safe screening at a distance. It was an ‘Aha!’ moment for all of us…
July…Taking the Temperature on Thermal Imaging as Touchless Screening Demand Surges
As customers such as Georgia Aquarium, Six Flags Theme Parks and others reopened throughout the summer with Express systems in place, we saw a demand surge for touchless security screening. We also were hearing of many other new security tactics and operations solutions enabling touchless guest experiences that were being adopted by our customers. We called upon Anthony Rivera from Georgia Aquarium and Todd Fasulo of Wynn Resorts, to host the webinar “It’s Time to go Touchless”. Their years of experience in both security and hospitality left us with a number of important takeaways, including: 1) Adopt a culture of relentless innovation; all things can be improved upon; 2) Think “five-star experience” as you approach every step of your guest, visitor or employee journey; and 3) Engage your full leadership team, ensuring public safety AND public health are organization-wide strategic imperatives.
In keeping with the notion of “going touchless”, Evolv was thrilled to launch our thermal imaging package for Express. Venues and facilities could now screen for both weapons and elevated skin temperature in an integrated, touchless fashion ensuring safe screening for all involved.
August…A Global Partnership is Announced and Cultural Institutions Begin to Reopen
In August, we announced a global partnership with STANLEY Security, the world’s second-largest electronic security company. As a result, organizations receive unparalleled expertise and the full spectrum of value-added services from the two combined companies. Shortly after our partnership was announced, we were honored by Campus Safety Magazine with the Campus Safety Best Electronic Systems Technologies (BEST) award for the “Inspection & Detection Equipment” category. As CEO Peter George stated, “As classrooms begin to reopen, public officials, administrators and security professionals alike share a commitment to do so safely. Keeping people safe is Evolv’s core mission and we’re honored to be recognized by Campus Safety magazine’s 2020 BEST awards for the tremendous value Evolv Express brings to campuses nationwide.”
Just as schools were beginning to reopen and find a “new normal”, so too were museums and cultural institutions, such as those in New York City. Our customer success team spent the month working with customers like The Metropolitan Museum of Art, the American Museum of Natural History and several others to ensure a smooth and safe reopening.
September…A Golden Ticket to Safety and the Rise of the Digital Threshold
In September our teams were now in full swing working with customers nationwide as they slowly and carefully reopened, several of which were proudly showcasing new attractions, exhibits and entrances. One such customer was Hersheypark, who used the shutdown time to finish rebuilding a brand new entrance for a better customer experience including the incorporation of touchless screening to eliminate the need for person-by-person manual bag checks. With metal detectors, it typically took the park four to five seconds per person for screening, regularly followed by hand searching of bags or other personal items, so not only was this a welcomed change by park guests, but the park’s security professionals emphasized how easy it was to learn and use the system while optimizing their staff resources.
As mentioned earlier, Six Flags also updated their entrances, in fact, they won an Amusement Today Golden Ticket Innovation of the Year Award for their entrance improvements which included incorporating Evolv Express for park guest screening.
By mid-September, we had spent months talking to customers, analyzing market trends and watching nationwide violence and civil unrest hit new highs. We used that newly found knowledge coupled with expertise in both the physical and digital security spaces to build a new vision, one where the physical and digital security realms merge, and our CEO published “The Rise of the Digital Threshold” piece illustrating our thoughts on security of the future.
Tied to that new vision, we launched a webcast series called Digital Threshold Live where Co-founder Anil Chitkara talks with security, operations and guest experience professionals about emerging trends, lessons learned and so much more.
October…The Current Threat Environment and Reopening Safely
Kicking off the month of October, we held our first episode of Digital Threshold Live. In the first episode, Anil talked about safely reopening New York’s premiere arts venues with Keith Prewitt, Chief Security Officer for the Metropolitan Museum of Art, Lisa Schroeder, Director of Finance, Performance and Campus Operations for the Lincoln Center for the Performing Arts, and Thomas Slade, Senior Security Director for the American Museum of Natural History.
Our second episode was held three weeks later where Anil sat one-on-one with Managing Director of Corporate Safety and Security for Hershey Entertainment and Resorts, Jason White, to discuss trust and confidence being the foundation of delivering an exceptional visitor experience. In each of these episodes, Anil and the guest speakers covered a variety of topics related to public safety, public health, the customer journey and the path back to normal.
Mid-way through the month, we proudly sponsored Counter Terror Business’ CTB365 event where our European Sales Director, Nathan Bailey, gave a virtual keynote presentation around “the current threat environment and the need for layered security strategy”, and then Co-founder Anil Chitkara joined esteemed security professionals and advocates in the final Panel Discussion & Round-up featuring: Philip Ingram, Figen Murray, Rick Mounfield, Paul Jeffrey, Gary Simpson and Nick Aldworth.
While a majority of outdoor ticketed venues were finding ways to reopen throughout the summer and fall, many of our beloved performing arts venues, stadiums and indoor arenas were unfortunately dealing with a different situation. Many sports venues allowed the games to take place, but they were without fans and most of their employees, such as Manchester Arena. For some performing arts venues, opening up was highly dependent on location. For instance, Omaha Performing Arts Venue was able to reopen in October after installing Evolv Express as their new security scanners to eliminate close contact between employees and attendees and changing to cashless transactions.
Others, such as Lincoln Center for the Performing Arts, created an online community for arts lovers to enjoy music and live performances virtually in what they call “Lincoln Center at Home”. Others took innovation and “thinking outside the box” to a new level. Dr. Phillips Center decided if people can’t be inside to see the performances, they’d bring the performances outside to the people. And, in October they announced their new series “Frontyard Festival”, an all-new outdoor, six-month long festival for downtown Orlando that started in December. Front Yard Festival features live entertainment in a safe, socially-distanced environment, using Evolv Express as part of their security operation.
November…Time for Research
While we are in constant communication with venues and facilities throughout the world who provide a wealth of anecdotal information, we were thirsty for formal data. To help venues and facilities with their planning assumptions for 2021, we decided it was time for market research. With Harris Insights we embarked on a survey. This Harris Poll was conducted online with more than 1,500 American adults who have a personal stake in the security screening experience: consumers who attended ticketed events in 2019 (n=506), parents of school-aged children (n=712), and workers at large factories, warehouses and distribution centers (n=504). Anil and Erica Parker, managing director at The Harris Poll, reviewed these research results and discussed the implications for workplaces, schools, ticketed venues and other facilities in mid-November in Episode 3 of Evolv’s Digital Threshold Live webcast series.
December…Putting a Bow on 2020
In the beginning of the month, Mahesh Saptharishi, CTO at Motorola Solutions, joined Anil in Episode 4 of Digital Threshold Live: “Why Technology Convergence in the Digital Threshold Matters” to talk about the technological possibilities at the intersection of sensors and AI, exploring the business drivers, the technology and ultimately the effect on humans. He told us that “Machine learning are the core algorithmic capabilities that power AI,” and with regards to physical security, “when cameras, or when systems, see things, detect objects or respond to what the objects are doing in the scene, that is artificial intelligence, but that ability to detect and the ability for that system to adapt to the environment is powered by machine learning algorithms.”
In December we received three honors. Frost & Sullivan recognized Evolv with the 2020 North American Technology Innovation Leadership Award for Evolv Express™ publishing a full industry report. BostInno named us one of Boston’s hottest startups with an Inno on Fire 2020 Blazer Award; and we were awarded a 2020 Platinum ‘ASTORS’ Homeland Security Award from American Security Today.
To tie a bow around what we learned from 2020 and put it to work in 2021, Anil welcomed Courtney Adante, President and Security Risk Advisor, and Jonathan Wackrow, Managing Director and Global Head of Security from Teneo, a global CEO consulting and advisory firm to join him for Digital Threshold Live Episode 5 – Resilience Is A Competitive Necessity: Learnings From 2020 And Considerations For 2021. Resilience is central, it’s an organization’s ability to respond, recover and rebound, and the challenges of 2020 have made it abundantly clear that resilience planning is critical.
Looking Ahead to 2021
Throughout the year, several themes emerged among our customers and their industries: 1) touchless solutions are the key to building confidence and customer reengagement; 2) sharing lessons learned across institutions and venues within one’s industry is a true treasure; 3) a layered security strategy is the only way to adapt and recover from any tragic event; and 4) the security landscape and the CSO’s role has changed forever.
As we move into the second week of 2021, I hope you and your organization are able to use what we’ve learned to build a more robust security infrastructure and customer experience for 2021. We look forward to our continued partnerships and for those who haven’t yet reached out to have a conversation, I’m only an email or phone call away. And, don’t forget to check back periodically for the latest Digital Threshold Live event.
Cheers, here’s to a successful and safe 2021, and thank you for entrusting us with your safety.
Harris Poll Shows Physical Security is Crucial to Worker Well-being in Large Facilities
By: Anil Chitkara, Evolv Co-founder
Workers are just as concerned about physical safety as COVID protection – and not satisfied with traditional metal detectors.
While effectively dealing with COVID-19 is top-of-mind for facilities managers at large workplaces, a recent Harris Poll survey we commissioned indicates concern over physical threats are just as or even more concerning. And the survey makes clear that, while workers welcome screening measures to promote safety, if such measures create lines and crowding, they simply won’t be acceptable in the COVID era.
New research by The Harris Poll, conducted in mid-Sept. through early October 2020, surveyed more than 500 people who work in a factory, warehouse or distribution center that typically houses at least 100 workers. The survey covered workers in manufacturing, wholesale/retail, and transportation/utilities industries. These are the folks who are moving essential goods and services through our economy, including the pharmaceutical and food industries as well as other essential goods and services.
Concern over crime eclipses COVID
Results show workers are certainly concerned about contracting COVID-19, with 78% saying they are somewhat or very concerned. But an equal 78% are concerned about mass shootings. Other forms are violence are likewise quite concerning:
- Street crime: 79% somewhat or very concerned
- Protest-related civil unrest and violence: 71%
- Terrorism: 70%
78% of workers are concerned about contracting COVID-19, the same percentage who are concerned about mass shootings.
More than 4 in 5 respondents (83%) think crime has increased over the past year and 77% say the risk of violence in public spaces is higher than a year ago.
Those concerns extend to the workplace, with well over a third – 39% – saying they are somewhat or very concerned about their physical security while at work. Fearing for your safety is no way to go through your work day.
It’s not surprising, then, that workers do appreciate steps their employers take to keep them safe, with 92% reporting the safety measures at their workplace make them feel “mostly” or “very safe.” However, the majority of that group, 56%, was in the “mostly safe” camp, along with 8% who report feeling mostly or very unsafe.
More than a third of workers report they are somewhat or very concerned about their physical security while at work.
Part of the problem may be the type of security measures in place, with ID cards and swipe access being the most common, reported by 75% of workers. Only about a third have security or threat awareness training or a staffed gatehouse, and fewer yet have metal detectors (27%) or bag checks (25%). Clearly, there’s room for improvement.
Protecting the workplace
In terms of what measures would help workers feel safer, when it comes to COVID they include simple measures such as hand sanitizer stations as well as less common ones such as walk-through body temperature measurements (see Figure 1).
For physical security, nearly four out of five workers (79%) think metal detectors are necessary where people congregate, including workplaces. A majority agree such screening provides important benefits, namely:
- The ability to detect obvious threats: 74%
- Providing a sense of safety: 73%
- Acting as a deterrent: 57%
Nearly 4 out of 5 workers think metal detectors are necessary where people congregate, including workplaces.
Traditional metal detector screening involves emptying bags and pockets and potentially being subject to a pat-down. Even in the COVID era, such measures induce more positive feelings than negative – but the negatives are significant. Asked how this type of screening would make them feel, 69% said “calm” but nearly a third (32%) said “anxious.” And while 72% said it would make them “satisfied,” again 32% said it would make them “irritated.” Sixteen percent went so far as to say such screening would make them “fearful.”
It’s clear that COVID-19 is driving up levels of fear and anxiousness. Asked how COVID-19 made them feel about traditional screening methods, respondents reported feeling:
- Less calm: 33%
- Less confident: 28%
- Less satisfied: 30%
- More anxious: 34%
- More fearful: 28%
- More irritated: 33%
Workers report having a number of specific concerns about traditional metal detector screening, including long lines, the touching of their belongings and violation of social distancing guidelines (see Figure 2). Fewer but still significant numbers of workers cite issues such as the possibility for human error, too many false positives (such as a metal detector alerting on a harmless object) and the need for physical pat-downs and searches.
Here’s another stat from the poll that I found fairly astounding: When workers were asked what they would do if they saw a security line in which people were not socially distancing, more than half (55%) said they would not join the line.
A touchless screening experience
I discussed this issue, along with many others, in a webinar with Erica Parker, Managing Director at The Harris Poll. “When you think about the intersection of COVID and metal detector screening, and the fact that it can create long security lines, [workers are] not interested in that,” she said. Newer technology can make a difference, though. “We find that 87% are likely to return to facilities and venues if there was a touchless security screening,” she said.
The vast majority of respondents (87%) say they are likely to return to facilities and venues if touchless security screening is in place.
That makes sense because newer touchless security screening systems create an altogether different experience. There’s no need to empty pockets, because the system can detect items that are in your pockets and differentiate, say, a gun from a metal keychain or phone. By the same token, you can carry bags through the screening system; there’s no need to empty them out. The systems are reliable enough that there are far fewer false positives, which means there’s almost no need for pat-downs.
All of these attributes contribute to another big advantage of touchless systems: they’re much faster. Evolv Express, for example, uses artificial intelligence and advanced sensors to screen up to 3,600 people per hour, about 10 times faster than legacy metal detectors.
New workplace requirements
The Harris Poll makes clear that while COVID-19 is a top concern for workers, their physical safety is just as important. But given the COVID requirements for social distancing, it’s equally clear that we need to investigate new ways to keep workers safe and secure.
Workers will appreciate facilities that implement a touchless approach, as 83% agree that knowing everyone is screened upon entering a workplace makes them more comfortable. And more than three quarters (77%) agreed that metal detection systems make it impossible to socially distance while in line.
With a system like Evolv Express, you can get ahead of the curve and ensure employees you value their safety, making them more at ease at work – and, likely, more productive. Click here to learn more.
Watch Digital Threshold Live Episode 3 here:
Download our infographic for additional statistics.
Digital Threshold News: Episode 5 – Resilience is a Competitive Necessity: Learnings from 2020 and Considerations for 2021
2020 was a year of learning for security and risk practitioners, in fact, the blueprints they started the year with quickly became obsolete. At the end of the year, it’s time to look back on what the industry learned and what 2021 will bring with the final episode of the year of Digital Threshold Live.
Host Anil Chitkara, Evolv Technology Co-founder and Head of Corporate Development, welcomed two guests from Teneo, a global CEO consulting and advisory firm, Courtney Adante, President and Security Risk Advisor, and Jonathan Wackrow, Managing Director and Global Head of Security. Adante and Wackrow shared what they learned during this unexpected year and how that will shape risk and security postures in 2021.
2020: New and Emerging Risk Required Agility and Creative Solutions
No matter what industry, size, or level of success, most organizations were not prepared for a pandemic. Even when more information about COVID-19 became available, and there were shifts in work, Adante commented, “We were building solutions on the fly. This mode of operating will likely continue into 2021.”
Wackrow agreed, “Everyone has a plan until they’re punched in the face, and everyone got punched in the face. Those that have been successful, identified threats with the virus and pivoted quickly with a model of resilience and flexibility.”
COVID-19 wasn’t the only risk in 2020. Civil unrest around social and criminal justice reform, a faltering economy, rising crime rates, mental health issues, cyber-attacks, and natural disasters also commanded attention in 2020. Those same challenges will carry into 2021.
How Do Organizations Move Forward with Risk Management?
Adante and Wackrow discussed risk monitoring and intelligence, and their importance. They are leveraging data analysis and expert critiques to add context while concurrently teaching their clients how to do this.
Wackrow said, “In thinking about threat domains and how they impact your organization, it’s not only about consequences and severity, but how are you going to respond? You don’t want to be in a reactive model.”
A New Domain for Security: Health Security
In the realm of security, prior to a pandemic, the branches were physical and cyber. Now companies realize that health security also has to be part of that conversation. It becomes a new pillar requiring subject matter expertise, and is not something traditionally part of the security component. “We’re seeing hiring of chief medical officers outside of healthcare, in airlines and real estate developers. Businesses are now prioritizing this expertise,” Adante added.
This new part of security is changing the role of the Chief Security Officer (CSO).
The New CSO
Traditionally, a CSO has been about gates, guards, and guns. 2020 has disrupted this idea, and the role will never be the same. The CSO has three areas now: physical, cyber, and health. The CSO isn’t necessarily the expert on all these things, so that’s causing three shifts.
First, CSOs will have to think about risk management and strategy, along with its alignment with business operations and strategy.
Second, they’ll need to form collaborative relationships with leaders in HR, information security, and operations.
Third, there are now new issues on the plate, with physical locations mostly being empty. “New issues in security are now part of the story with the ‘work-from-home’ model. Those aren’t going away and may become bigger,” Adante said.
Resiliency: What Does That Mean in 2021?
The last question for security and risk leaders is to think about what resiliency means in 2021. It’s not about business continuity. Most businesses had those before the pandemic. They were very IT-focused. Companies need to integrate the three pillars of security — physical, cyber, and health to create a more sustainable version of resiliency.
Get More Insights from the Experts
To view our OnDemand version of Episode 5, click here or the video below:
Too busy to sit in front of your laptop and watch these webcasts? We now offer these as a podcast. The Digital Threshold Podcast series is available on Apple, Google or Spotify.
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Digital Threshold News: Episode 3 – The Harris Poll: New Visitor Expectations for Security Screening
The pandemic has shifted consumer, employee and visitor expectations across a wide swath of our society. The ways we work, interact, shop, travel and more have all experienced fundamental shifts, and it remains to be seen how permanent some or all of those evolutions may be as the global reopening continues.
However, on the third episode of Digital Threshold Live, host Anil Chitkara, Evolv Technology Co-founder and Head of Corporate Development, was joined by Erica Parker, Managing Director, Harris Insights & Analytics LLC (The Harris Poll) to discuss a particular aspect of changing visitor attitudes and expectations – those surrounding security screening.
Parker and Harris Insights recently published a report titled “Consumer Sentiment – Advancements in Security Screening,” which aimed to capture new visitor expectations regarding touchless physical security practices and guest experiences.
The findings will play a key role in helping organizations reopen and operate safely by providing an avenue toward greater understanding of visitor attitudes and desires and toward earning trust and confidence among members of the community.
“I think we’ve seen a lot of interaction of different crises over this six-month time period, and it’s important to think about that holistic environment that we’re operating in right now,” Parker said.
Episode 3 Highlights and Key Stats from The Harris Poll
The Harris Poll survey was conducted among more than 1,500 American adults with a personal stake in the security screening experience, including consumers who attended ticketed events in 2019, parents of school-age children, and workers at large factories, warehouses and distribution centers.
The survey was conducted online within the United States by The Harris Poll on behalf of Evolv Technology, and this population represents approximately 60% of the U.S. general population. Results are weighted to be representative of population under the study based on U.S. census population targets on education, age-gender, race and ethnicity, region, and income.
- Americans rate COVID-19 and the overall pandemic response as a top issue facing the country (83% say they are very or somewhat concerned).
- This did not, however, diminish their concerns about social violence, responding that they are very or somewhat concerned about mass shootings (83%), street crime (81%) and protest-related civil unrest (81%).
- All three groups believe that the risk of public violence is getting worse (70%) and nearly 3 in 10 (28%) express that they felt unsafe going out in public.
- Nearly 7 in 10 (69%) Americans value the general sense of safety that physical security measures provide, and over half (54%) believe there is deterrent value in those measures.
- Significant majorities also agree, though, that traditional metal detector screening measures introduce unacceptable risks in the pandemic environment.
- Nearly 8 in 10 (79%) feel that metal detectors create long lines, and two-thirds (67%) feel that metal detectors create crowds that violate social distancing guidelines.
- A majority also believe that metal detectors require belongings to be touched by a security guard (70%), require pat down searches (52%), generate too many false positives (58%) and force families to separate during screening (57%).
- When asked to consider how specific safety and security measures affected their likelihood of returning to venues and facilities, nearly 9 in 10 (87%) of Americans said they were likely to return if touchless security screening was in place.
- A majority of Americans surveyed say they would prefer touchless security screening (52%) over metal detector screening (48%) if given a choice between the two at identical events.
“It’s been really interesting as we’ve watched these numbers and trends unfold,” Parker said. “We’ve really been tracking public sentiment toward a range of topics [since March] as they come up and [based on] what is timely in the news at the time – anything from the economy to healthcare to jobs to education.
“Since the beginning, we’ve actually been tracking different “fear curves,” as we call them. … The fear of returning to public activity is even greater than the fear of dying, with 70% citing that fear.”
That means that strategies and best practices for assuaging those fears, easing heightened emotions and providing peace of mind and security will continue to be critical in the coming months and well into the future.
Tune In to the Next Episode of Digital Threshold Live
On December 3, 2020, we’ll host the fourth episode, Why Technology Convergence in the Digital Threshold Matters with Mahesh Saptharishi, CTO at Motorola Solutions; register here. We hope to “see” you there. In the meantime, consider us as a security resource, click here to contact us.
To view our OnDemand version of Episode 3 click on the video below, or register for future episodes of Digital Threshold Live, click here.
Too busy to sit in front of your laptop and watch these webcasts? New this month, we now offer these as a podcast. The Digital Threshold Podcast series is available on Apple, Google or Spotify.
A Look at Touchless Security Screening
New security screening requirements in a post-pandemic world
Pre-pandemic, venue screening procedures relied on metal detectors, hand wands, and invasive bag inspections. While it was evident those methods were inefficient, frustrating and intrusive, in the pandemic-sensitive world, they are far too slow and manual and will result in unsafe crowding and dangerous physical contact.
The days of putting our phones and bags in containers handled by security guards are over
At Evolv, we are solving the security screening problems of today with the most innovative technology and thinking, making it possible for venues of all kinds to keep visitors and employees safe from concealed weapons and pandemic health threats.
In the wake of COVID-19, a fundamentally new approach to security screening is necessary for venues to safely reopen. To help people visualize what this screening looks like, we’ve produced a new video highlighting Evolv Express™ in action at several customer locations.
It’s security screening that is touchless, respectful and efficient.
The Active Shooter Epidemic: One Major Preventive Measure Launching Today
By: Anil Chitkara, President & Co-Founder, Evolv Technology
Too many mass shootings.
Too many venues without security checkpoints.
Too few technology solutions identifying the individuals who require a closer look.
Too many conversations with security professionals and venue operators asking for something better.
At Evolv, we have had enough. The “new normal,” as some have called it, is unacceptable. We’ve dedicated ourselves to keeping people safe by using technology to stop active shooters. The safer world we envision should be something that everyone simply expects without having to think about it.
Six years ago, Mike Ellenbogen and I started Evolv Technology with a mission to save lives.
Prior to the founding of Evolv, we spent more than two years conducting research. We met with security professionals across the globe and developed a deep understanding of modern threats and what security professionals need to prevent mass casualty events. We visited university labs and small tech companies to understand the latest innovations in sensors, data synthesis, image reconstruction, machine learning, and design thinking. Then, leveraging our combined 40+ years of experience using technology to solve critical, complex problems, we started Evolv.
At Evolv, we set out to solve a very tough problem: how do you recognize that the vast majority of people pose no threat, while simultaneously identifying those few who may be a threat and require a closer look. It’s a simple problem statement, but a difficult question to answer.
Our First Product: Evolv Edge
We launched the Evolv Edge system in 2017, after about 3 ½ years of research and development. Evolv Edge is one of a kind. It’s the first product in the industry to screen people and their belongings at high speed without requiring them to stop or remove items from their pockets and bags. From a technology perspective, Edge’s combination of sensors, signal processing, detection algorithms, and user-centered design is like nothing else on the market. Gone are the white bowls for your keys, coins, wallets, belts and cell phones; gone is the need to stop and put your hands in the air. There is no need to place your bag on a table for a guard to search prior to walking through the Edge. With the Edge, you just walk through.
Since its launch, the Edge has screened more than 25 million people around the world, primarily at entertainment venues, sports stadiums, tourist locations, workplaces, hospitals, and houses of worship. In that time, the Edge has detected more than 5,000 weapons. Prior to selecting the Edge, many of these venues tried walk through metal detectors, but found the experience for their visitors to be too slow and cumbersome. These outdated pieces of equipment also resulted in long lines, creating a potentially new security target and concern.
Feedback on the Evolv Edge has been very positive. We’ve seen first-hand the reactions of visitors going through the system and guards operating it. The most common question we are asked is “Why don’t they have these everywhere?”
What We’ve Learned
As we deployed the Edge and spoke to thousands of security professionals and venue operators, we again asked how we could advance screening technology to make many more venues even safer, while continuing to deliver a positive visitor experience. These conversations were enlightening. We heard significant concern about several different scenarios:
- Workplace Violence Prevention:
One of the biggest areas of concern was the proliferation of workplace violence. People should not be concerned for their safety while at work. Many employers, however, are not willing to put a traditional checkpoint in place. They are looking for a system that screens people with little-to-no inconvenience.
- Event Screening:
Another scenario we heard was about screening large crowds for events. The shootings in Las Vegas, Gilroy and Jacksonville Landing highlight the need to screen large numbers of people at special events.
- Tourist Screening:
The third scenario we continued to hear was around screening at tourist locations. Many of these locations, whether an observation deck, museum, or landmark, carry their own unique complexities. Many visitors are carrying food, clothing, cameras, and a host of other personal items for a day’s outing. Often there are international visitors speaking a range of languages.
These three scenarios were just a few of the many that were highlighted.
In many cases, security teams had tried traditional checkpoints with walk through metal detectors and found them to be unsustainable solutions. Traditional screening created massive lines, frustrating visitors or employees, and resulted in an unacceptable overall experience. These stories, which we continue to hear on a daily basis, inspired the design for our newest product.
Introducing Evolv Express
We’re now launching our second product, Evolv Express™. Whereas the Edge screens individuals one-at-a-time as they pass through the system for venues who want a control point, Express screens large groups of people at a time with no stopping, no emptying of pockets or removing bags. After eighteen months of development, we’re now releasing Express, the fastest threat screening product on the market that ensures every individual and their belongings are screened as they pass through without even breaking stride. We have incorporated the latest high-speed sensors that move data in real time to a detection algorithm that renders a decision as people pass through; with Express, 60 people can be screened every minute, that’s 3,600 per hour. The system screened more than 250,000 individuals during our pilot testing this spring and summer. As with the Edge, Express detects those individuals who require a closer look, and automatically alerts guards and security personnel to confirm those individuals are not a threat.
How Express Works
Evolv Express combines the latest technologies and user-driven design principles to provide this high throughput, truly frictionless approach to screening thousands of people per hour. It all starts with the brains of our system, the Evolv Cortex AI Software Platform™. This is a machine learning-based AI system that uses data sets we have generated from the system to train the algorithm. The training is conducted on a methodical basis, starting with a designated threat set, such as firearms. A range of threats is scanned, and classifiers are developed, refined, tested, tuned, and hardened to detect the threat set. Similarly, a range of non-threatening items such as cell phones is scanned through the system. A similar approach is undertaken to create classifiers. As the range of threats and non-threats are analyzed by our development team, the algorithm is continually refined. Over time, as new threats emerge and data is collected, the algorithm will continue to be refined. This process is done in our labs in a controlled manner. Once we are confident in the performance of each new algorithm, it will be released and upgraded to Express systems operating at customer sites.
A key Express component is the sensors that collect data to drive the algorithm. These sensors were designed by Evolv to optimize the separation of the signals for both threat and non-threat items. After scanning millions of people with the Evolv Edge system, we had developed a tremendous body of knowledge regarding sensors as well as the typical items that are carried by visitors through our systems. This body of data informed the design for the Express sensor set.
We have also optimized the data flow through our system. For each individual screened, the Edge system moves nearly 1 million data points to the algorithm, with a resulting red light / green light decision as the person exits. For Express, this ultra-high speed data-processing engine has been further optimized to render a decision in less than one second from the time a person starts walking through.
A significant amount of time was spent on the Express user experience. The UX has a number of components: the industrial design of the system, the interaction with visitors being screened, the operator’s interaction with the system, and the people moving and setting up the system. Each of these elements has been carefully thought through and tested with the respective user group.
- Industrial Design:
The Edge was a significant step forward in designing a system that is welcoming to people passing through it. We have taken some of those key design elements and made improvements to streamline the look even further. Additionally, we recognize these systems need to visually fit into the environment, so we added the ability for users to add custom branding or signage on a key component of the system.
- Visitor Experience:
We widened the overall design to make it easier for people to pass through with minimal disruption.
- Operator Experience:
Our focus on the operator experience has resulted in a system that is easy to operate as thousands of people pass through each hour. There are a mix of audio and visual cues for the operator. If an individual alarms, there is a picture of the person alarming, with the alarm location clearly outlined for further evaluation.
- Ease of Deployment:
Finally, a key element of the system is the ability to move it around to enable screening at different locations. The system has built-in mobility capability, for easy breakdown, movement, and set-up. When the system is powered on, an automatic software calibration routine runs through diagnostics, resulting in the system being up and operational in two minutes.
We are starting a roadshow to preview the Express to security professionals around the U.S. Next week we will be unveiling at the ASIS GSX Security Show in Chicago. After that, we will be in major cities around the U.S. And, you will start to see the Express working at venues around the country keeping people safe.
We set out to solve a very tough problem: how do you recognize that the vast majority of people pose no threat, while simultaneously identifying those few who may be a threat and require a closer look; how do you improve public security without disrupting the public? Over the past 6 years we’ve dedicated our resources and our expertise to answering these questions.
We’re humbled to have the opportunity to ‘make our dent’ in the universe and couldn’t be more excited to launch Evolv Express.
What Role Can Technology Play in Building and School Security?
By Christian Wilson, MarketScale – August 12, 2019
Building security continues to be an increasingly important issue for business owners and building managers. Over the last decade, everywhere from commercial office buildings to retail centers and college campuses have been subject to violent attacks taking place within their walls.
With a wave of modern technology taking over workplaces in America, building managers are beginning to utilize things like Artificial Intelligence and facial recognition software to improve security measures and as a result help save lives.
While smart security systems have played an important role on the ground, many companies are exploring how to better secure premises’ from buildings’ immediate airspace using unmanned aerial surveillance, more commonly known as drones. Security firms like Nightingale Security offer a Robotic Aerial Security Service that provides clients with drones to provide a new-level of aerial surveillance.
There are several benefits corporations can gain from drone security. This service utilizes drones for autonomous patrol missions, autonomous threat response, and manual surveillance missions. This application can be critical not only for quick response to a significant event like an oil spill, break-in or locating a trespasser, but also helps security officers on the ground have a quick and reliable perspective of the events with a birds-eye view.
Advancements in building security have been especially imperative for school districts nationwide. On this front, every second is critical when it comes to assessing a threat and protecting the safety of countless children and staff. While most schools have some sort of security team and camera infrastructure in place, the Putnam County School System in Oklahoma has gone above and beyond. It has invested $10 million over the last four years, and in a recent major upgrade, installed facial recognition software in its security camera systems.
According to KFOR News in Oklahoma, “Campus police plan to use the system to track a short list of people prohibited from entering the building. The software allows users to input a “watch list” of suspects, that is, anyone who’s not supposed to be in the building. In practice, the cameras with facial recognition are able to positively identify an intruder within 15 seconds of entering the building. Within 30 seconds, campus police are aware of the presence of the suspect.”
The main purpose of this is to add an extra layer of security to ensure people like ex-employees and their spouses, expelled students, or runaways don’t cause any harm or distractions in a place they aren’t supposed to be.
The high-capacity data processing power AI holds translates into big implications for large-scale access and crowd control. Companies like Evolv Technology offer physical security systems comprised of an AI-powered screening system working alongside facial-recognition to help enhance security and ease accessibility for patrons in places like sporting events and airports.
The systems are set-up at a checkpoint in a building and the video surveillance uses machine learning algorithms to match a face placed on a “watchlist” from the cameras. The system even has predetermined threat levels set for individuals on the watchlist. For example, if a red flag is displayed on an unauthorized person, they are immediately located, detained, and removed from the property. If a person brings up a yellow flag, meaning they are an undetermined threat, a person is physically dispatched to monitor the person and make a determination on a proper course of action. The company claims this process takes a matter of seconds.
This technology can help make patrons in large crowds feel safer, keep staff in these high-volume areas better prepared, and help mitigate bottlenecks and long-lines so many are accustomed to in large crowds.
Technology is Driving Modern Security
Now more than ever there is a renewed sense of urgency for companies and building managers to make sure the people occupying these buildings -are the safest they can be. The marriage between data, surveillance, and security has proven to have some serious benefits behind it. There are, however, still challenges these security firms face in this new era of security. The balance between personal privacy and general security has and will continue to spark debate and it is up to those in charge of security to make sure no line is crossed at the expense of someone’s privacy. In the meantime, any advancement in security is a needed one because at the end of the day, the better the technology in a building, the safer people inside of it will be.
Security Teams: Best Practices to Prevent Active Shooters in the Workplace
By: Neil Sandhoff
As the number of mass shootings continues to grow, the number of potential ‘soft targets’ seemingly grows as well. One of the latest target of such violence was the workplace, where a mass shooting occurred at the municipal center in Virginia Beach, claiming the lives of 12 people. This latest attack was the deadliest mass shooting in the U.S. since November.
The shooter was a disgruntled employee, who previously had given little indication of the potential threat he posed to his colleagues. But the incident hammers home our sad new reality: the threat of an active shooter can touch us in almost every facet of our lives.
Violence in the workplace is not a new phenomenon, but it is a growing concern. Security professionals, business leaders, human resource workers, and venue operators need to proactively plan for these worst-case scenarios to protect employees. And, the best way to protect employees = PREVENTION!
Based on recent events and our years of experience in helping organizations provide greater physical security, here are some best practices to prevent incidents from happening in the first place.
A One-size-fits-all Approach to Security No Longer Fits
Security experts generally agree the use of a venue specific Risk Based Security (RBS) approach is preferable to “one-size-fits-all” solutions. RBS balances security, visitor experience, operational efficiency, and cost considerations. This will help you plan for high-pressure, emotional situations in the workplace, such as terminations or layoffs.
Interested in learning more about Risk Based Venue Security? Download the white paper authored by leading security experts, John Pistole and Mark Sullivan.
Know Your Facility
One of the first things any organization should do is perform an exterior physical security threat assessment. Walk the perimeter and identify all entry and exit points for your facility. Determine if you’re able to lock down the facility, and if so, identify what it will take to quickly make that happen without letting unwanted persons in, or a person of interest to escape.
Upon performing your perimeter check and identifying gaps, work with local law enforcement to make them familiar with your facility. They will also be able to provide additional preventative measures you and your staff can take to secure your facility and reduce your threat risk.
Your People and Policy Power
Your organization should focus on developing and communicating strong policy that clearly outlines what to do to prevent workplace violence. Departments and individuals, such as HR, Security, facilities managers and executives need to work together to define the high-risk incidents and acts of violence most likely to impact their organization. They should proactively put together multi-layered security plans for these scenarios to prevent workplace violence.
One critical example of this planning scenario is how to deal with employees upon termination or resignation. Your policy group needs to determine when it’s appropriate to have Security escort terminated employees from the building, and how to handle an employee when they have given their notice. There needs to be clear lines of communication to ensure that IT and Security immediately revoke computer and building access upon termination so that former employees can’t return to the premises, or access company files remotely. Once your multi-layered security plan is in place, educating employees on a regular basis is critical.
Visible Security = Deterrence
The National Institute of Building Science recently released a study showing that proactive building security design can reduce the risk of an active shooter incident.
Maintaining a strong security presence can not only deter attacks from taking place in your workplace, but simultaneously show employees they’re being protected.
Adding tighter security measures, like security guards and video surveillance technology, can help protect employees and customers, while actively dissuading potential shooters from entering the premises.
Screen for Weapons Without Using a Metal Detector
The reality is, only a select few entering a facility pose a threat, which poses the question: how do you treat the majority of individuals as the non-threatening people they are, while pulling out those very few for additional scrutiny?
Increasing security measures to protect employees should not create additional hassles on the way into work or make anyone feel like a suspect. To ensure you mitigate risks, while maximizing throughput, think “out with the old, in with the new”:
- Avoid Outdated Technologies
In the past, walk-through metal detectors (WTMD) were our best option to discover metal weapons prior to an individual bringing them into a venue. However, they were simply not designed to detect and prevent today’s modern threats.
Developed in the late 1900s, the WTMD technology has seen virtually no improvement and requires employees to stop and empty their pockets and bags. They also cannot distinguish between a computer or phone and a gun. This slow-moving, single-file security procedure creates long lines and frustrations for everyone involved, along with a soft target in and of itself.
- The Next Generation in Security: New Advancements in Weapons Screening
As the threats against our safety and security continue to evolve and become increasingly unpredictable, security systems must advance with them.
Look to incorporate innovative solutions that can mitigate risks while maximizing employee throughput. New technology, such as advanced sensors and AI, are being leveraged for modern weapons-sensing physical security solutions specifically made for today’s threats.
Screening solutions that detect guns and other weapons can help businesses better detect active shooters before they enter the building. These types of solutions ensure that security guards are better-informed of potential threats and can take quicker and more precise action to deter an attack from starting in the first place.