Support
We are here to ensure you get the most out of your Evolv Technology solutions. Whether it’s the initial installation, training, system upgrade, maintenance, or resolving an issue, the Evolv Customer Experience Team is committed to offering you timely, responsive and personal support.
For direct customers, please call: +1 (833) 673-8658. For those who purchased Evolv through a partner or reseller, please contact them directly for service.
Key Services Available to Customers:
24/7 Call Center Support
Software Upgrade Support
Onsite Field Service Support
Training & Certification
Customer Resources also Include the following, which can be accessed upon request to your Sales Executive or Customer Success Manager:
MyEvolv Portal
The MyEvolv Portal enables you to interact with your Evolv Express fleet through a singular interface. The portal also provides access to Evolv Insights® analytics, global support and service documentation, and Evolv Express system administrator functions, like proactive notifications and remote scanner access and management.
The Bridge
The Bridge is a community built for, and by Evolv users. You are each other's best resource and we want to make learning from your peers and our resident experts as easy and accessible as possible. Connect with other Evolv users to make everywhere safer.
Direct Evolv customers may fill out the form below to submit a ticket to Evolv Customer Support. If you purchased Evolv through a partner or reseller, please contact them directly for all service needs.
Evolv Technology Partners With Ricoh to Provide Comprehensive Service Delivery Throughout North America
Evolv Technology (NASDAQ: EVLV), the leader in AI-based weapons detection security screening, has announced a partnership with Ricoh USA, Inc., one of the largest global service delivery organizations, to expand Evolv’s customer service program. The partnership comes in support of recent company growth as Evolv continues to partner with venues throughout North America to help create safer places for people to live, work, learn, and play.