Customer: Gillette Stadium

Case Study

Improving overall security and customer experience for ticketed guests at Gillette Stadium

Summary

No one responsible for security at major sports and entertainment venues wants to introduce changes that could lead to customer complaints about the screening experience. But as the number of random mass casualty attacks on soft targets continues to rise, many security professionals have decided that sticking with legacy setups just because they are stable may be a far riskier bet.

Whether they want to or not, people have to fly, but they don’t have to go to a sporting or entertainment venue. They can watch on TV or download music onto smart phones. So we need to protect our guests, while also making venues a fun place to be.” Mark Briggs, COO at TeamOps

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Download this case study to read how Gillette Stadium creates a balance of heightened security and improved customer experience.



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